Intermediate Home Support Service

The Intermediate home support service is for Salford residents who need help and support with every day living to enable them to have a better quality of life and to continue to live independently in their own homes. We provide short-term, intensive support to help people to maximise and maintain their independence.

We assist and support people with:

All aspects of daily living such as washing, dressing, continence promotion, getting in and out of bed, bathing
Looking, preparing meals and helping to eat
Building confidence and helping with supportive programmes
Laundry and other household tasks
Shopping and collecting pensions

Whilst we do assist with the administration of medicines, our Medication Monitoring Policy and Procedure restricts this involvement.

The service is available every day of the year between 7.00am and 10.00pm.

We provide short-term (up to six weeks) domiciliary help and support to adults who have lost a level of functioning, frequently associated with a period of hospitalisation or intermediate care. The aim is to provide the opportunity to regain as much independence as possible to enable people to remain living in their own home. This is done by supporting the carer and service user to develop a problem solving approach to regaining the skills of daily living.

We also work with service users to identify if help is needed for longer than six weeks, and if so, the most appropriate care package to meet any on going needs.

For this service we are unable to give specific times that we will visit or exactly how long each visit will take. This is because we will spend as long as is required to deliver the most appropriate care and support to meet service users' needs. We will however give approximate times and length of each visit and any changes to the care plan will be in consultation with the service user.

In addition to this service we provide a Specialist Bathing Service. The Specialist Bathing Service is a long-term service and assists service users to bathe. This service provides two home support workers and the use of a portable bath seat to assist the person to get in and out of the bath. An occupational therapy assessment determines if the service is appropriate. This service is available Monday to Friday between 7.00am and 3.00pm. For this Service we will agree at the start a specific time and the length of the support to be delivered.

Charges for home support services

The short-term support provided by the Intermediate Home Support Service is free. There may be a charge for any help provided by an independent agency after service users have received this service for up to six weeks. There will be a charge for the Specialist Bathing Service.

Under the council's charging policy all service users will be visited to determine how much they will have to pay for the services received. For more information see our fairer charging leaflet, available to download below.

Registered provider

Community, Health and Social Care
Salford City Council
Turnpike House
631 Eccles New Road
Salford
M50 1SW

Telephone: 0161 909 6517

Registered manager

Janet Senior (Diploma in Business Administration, NVQ Level 5 Management)
Team Manager (Adult Services)
Sahal Court
78 Great Clowes Street
Salford
M7 1SR

Telephone: 0161 906 1500

Staff qualifications

Registered Manager - NVQ Level 5 Management
Home Support Managers - NVQ Level 4 Management
Senior Home Support Assistants - NVQ Level 3 Independent Living and Supervisory Skills
Home Support Staff - NVQ Level 2 Care
Home Support Staff - NVQ Level 3 Independent Living

Some staff already have the above qualification, others are working towards it. There is a commitment to ensure all staff undertake the relevant NVQ qualification.

Complaints, comments and compliments procedure

All complaints regarding the service will be listened to, taken seriously and acted upon within the timescales laid down by the city council complaints and compliment procedure. Service users will receive a copy of the complaints and compliments leaflet and complaints forms and positive action will be taken to encourage, enable and empower them to use this procedure.

Aims of the service

To support and care for service users to enable them to be as independent as possible
To provide services that take account of people's preferences, personal circumstances and cultural and religious beliefs wherever possible
To promote the health, safety and welfare of service users and staff
To provide best value services which improve against national and local performance indicators
To continually review and improve service outcomes for all stakeholders

Objectives of the service

We will achieve our aims by:

Treating service users and their relatives and friends with dignity and respect; working with them in maintaining independence and helping to develop and improve quality of life
Working alongside and liaising with other professionals to maximise service users independence
Valuing the diversity of service users and the communities with which they identify
Seeking to maximise the inclusion of service users in the communities in which they live
Working to a plan that has been agreed and continually reviewed with the service user
Providing service users with the right information about the service including promoting the complaints, comments and compliments procedure
Ensuring that assessments are undertaken to identify the potential risks to service users and staff associated with the delivery of the plan of care and determining how any identified risks will be managed
Reviewing the quality of care for each service user and conducting regular customer satisfaction surveys
Working within policies and procedures which comply with the requirements of Health and Safety legislation including:
Ensuring there is a rigorous recruitment and selection procedure, which meets the requirements of legislation including a criminal record and Protection of Vulnerable Adults (POVA) check and anti-discrimination practice
Working to the policies and procedures of the city council including the code of conduct
Ensuring all new members of staff undertake induction training in line with the Training Organisation for the Personal Social Services (TOPSS) standards
Improving the performance of staff through regular formal and informal supervision and appraisal
Ensuring managers, senior and home support staff complete the relevant National Vocational Qualification (NVQ) and ensuring all home support staff complete mandatory training
Working to standards set by the National Care Standards Act 2002
Learning from and adopting best practice including benchmarking with local authorities that are part of the Association of Greater Manchester Authorities (AGMA)

What to do if you have a comment, compliment or complaint?

You should start by talking to a Home Support Manager, you can telephone, write or email.

Community and Social Services directorate
Intermediate Home Support Service
Sahal Court
78 Great Clowes Street
Salford
M7 1SR

Telephone: 0161 906 1500
Email: janet.senior@salford.gov.uk

If you are still unhappy about the service you should complain, using our online form or telephone our complaints hotline on 0161 909 6540.

You can also contact:

Commission for Social Care Inspection
9th Floor Oaklands House
Talbot Road
Manchester
M16 0PQ

Telephone: 0161 772 1620

Useful contacts

Adult Services General Enquiries

Telephone: 0161 906 1500
Fax: 0161 925 1368

This page was last updated on 28 March 2012

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Salford City Council, Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW

0161 794 4711

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