Service availability

We have set our website service standard at 99% availability.

Whilst we intend that this service should be available 24 hours a day, seven days a week, it is possible that on occasion it may be unavailable for very short time periods to permit maintenance or other development activity to take place.

If for any reason we have to interrupt the service for longer periods than we would normally expect, we will endeavour to publish in advance details of such activity on the home page.

Actual performance data for previous months is available:

Period Availability Standard met?
March 2014 99.86% Yes
February 2014 99.83% Yes
January 2014 99.81% Yes
December 2013 99.97% Yes
November 2013 99.49% Yes
October 2013 99.92% Yes
September 2013 98.50% No, due to scheduled maintenance
August 2013 99.90% Yes
July 2013 99.73% Yes
June 2013 98.84% Yes
May 2013 99.78% Yes
April 2013 99.88% Yes
March 2013 99.81% Yes
February 2013 99.93% Yes
January 2013 99.91% Yes
December 2012 99.91% Yes
November 2012 99.90% Yes
October 2012 96.86% No, due to scheduled maintenance
September 2012 99.86% Yes
August 2012 99.99% Yes
July 2012 99.93% Yes
June 2012 99.97% Yes
May 2012 99.84% Yes
April 2012 99.94% Yes
March 2012 99.62% Yes
February 2012 99.96% Yes
January 2012 99.83% Yes
December 2011 99.98% Yes
November 2011 99.98% Yes
October 2011 99.82% Yes
September 2011 99.79% Yes
August 2011 99.79% Yes
July 2011 99.96% Yes
June 2011 99.92% Yes
May 2011 99.90% Yes
April 2011 99.99% Yes
March 2011 99.91% Yes
February 2011 99.98% Yes
January 2011 99.96% Yes
December 2010 99.95% Yes
November 2010 99.92% Yes
October 2010 99.25% Yes
September 2010 99.72% Yes
August 2010 99.96% Yes
July 2010 99.79% Yes
June 2010 99.94% Yes
May 2010 99.28% Yes
April 2010 99.99% Yes
March 2010 99.92% Yes
February 2010 99.68% Yes
January 2010 99.96% Yes
December 2009 99.93% Yes
November 2009 99.65% Yes
October 2009 99.91% Yes
September 2009 100% Yes
August 2009 99.35% Yes
July 2009 99.94% Yes
June 2009 98.78% No
May 2009 100.00% Yes
April 2009 99.96% Yes
March 2009 99.99% Yes
February 2009 100.00% Yes
January 2009 99.80% Yes
December 2008 99.94% Yes
November 2008 98.48% No
October 2008 99.81% Yes
September 2008 99.15% Yes
August 2008 99.95% Yes
July 2008 99.68% Yes
June 2008 99.97% Yes
May 2008 99.48% Yes
April 2008 99.74% Yes
March 2008 99.94% Yes
February 2008 99.60% Yes
January 2008 99.40% Yes
December 2007 97.63% No
November 2007 99.86% Yes
October 2007 99.21% Yes
September 2007 99.51% Yes

Our web server availability is independently monitored for us by ipPatrol.

What exactly is being monitored?

ipPatrol check the availability and response time of our servers as well as any status codes returned. Their servers talk to ours at protocol level and check that they are functioning correctly.

This page was last updated on 1 April 2014

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