Case study: Lorraine

Worsley: customer support worker

Personal circumstances meant life suddenly changed and I had to get things sorted for me and my daughters. In the past I had worked in the hotel industry but I felt I could not do anything else; I was not very confident about my skills. I found my advisor, Teresa, really approachable, she always had time for me and I felt she really cared about how I did. She even sent me a text to congratulate me when she found I got my job!

She also found me some training that really helped me. I attended a confidence building course that really made me look at myself and realise the many things I could do. I’m now working for Salford City Council, in a job I really enjoy, even though it’s a complete change of career for me. When I wake up in the morning  I don’t feel I have to go to work , I want to go to work!

The pay is also really good, which means my children don’t have to be without.

This page was last updated on 3 October 2009