Complaints, comments or compliments about council services

Complaints telephone hotline

Customers who complain about our services are ‘unpaid consultants' who can help us to improve our services!

We have made it easier for you to complain by the introduction of a complaints hotline - 0161 909 6540

If you wish to complain, compliment or comment on any of our services, you can do so online by using the information listed on the left.

At Salford City Council we aim to provide the services you need at the time when you need them. Although we are constantly striving for quality, occasionally we may fall short of the high standards you expect from us.

If you want to comment on any of the services provided, these pages explain what to do. Follow the links in the left hand menu. Anyone who uses the city council's services - including children - can make a comment, compliment or complaint.

Please tell us:

if you feel you have been discriminated against or treated unfairly
if you feel staff have been rude or impolite
if you feel there has been unreasonable delay in providing a service
if you feel the quality of the service provided has been unsatisfactory

Can I get help?

You do not have to do this yourself; someone can do so on your behalf and be your representative or spokesperson. This person could be, for example, a relative, or friend, a member of staff or someone from a voluntary agency. The choice is yours.

Complaints about licensed premises

If you would like to complain about licensed premises in Salford, or comment on a proposed licensing application, please see the licence to sell alcohol page.

Comments, compliments and complaints about social care

We need to know what you think about our services so that we can improve them. You may have a concern or a complaint about a service or you may have a comment or compliment to make. We want to hear from you whatever you have to say.