Contacting Salford City Council
Service enquiries and main switchboard
Our customer contact centre (now also open on Saturday morning) handles specific types of service enquiries and transactions - please use these numbers.
Our main switchboard telephone number is 0161-794 4711. The switchboard telephone number for Children's Services Directorate ONLY is 0161-778 0123. Both these numbers are only available during office hours.
Additional information about contacting the city council by phone.
However, if your enquiry is of a general nature please call our our Information Centre on 0161-745 9529 or email information.centre@salford.gov.uk.
Please
use the following format to email councillors and officers:
Officers:
<firstname.lastname>@salford.gov.uk
Councillors: please visit:
www.salford.gov.uk/councillors-membname.htm where a list of councillors appears
with a link to their individual profiles, including email addresses
Additional information
about emailing the city council.
Salford City Council's Emergency Service
Outside normal office hours, including weekends and public holidays, the council's Emergency Service can be contacted by telephoning 0161-794 8888 (Minicom: 0161-793 3303) or emailing emergency.service@salford.gov.uk. Please note: emails should only be sent to the out of hours Emergency Service between the hours of 4.30pm to 8.30am Monday to Friday, at weekend between 3.30pm Friday and 8.30am Monday and anytime on a Bank Holiday.
All calls to our emergency service are recorded for security purposes. A call queuing system is in operation: when you get a ringing tone, please stay on the line - your call will be answered!
If you wish to send a fax, please contact the officer or department concerned for confirmation of the most appropriate fax number to use for your communication.
The
council's main postal address is:
Salford City Council
Civic Centre
Chorley
Road
Swinton
SALFORD
M27 5DA
Additional information about writing to the city council.
Our DX address is DX 712100 Swinton 2 (Salford City Council).
Journalists are requested not to contact individual departments. Our Public Relations Office will be pleased assist you and arrange for an appropriate spokesperson to be made available for you.
Copies of press releases issued by the city council are routinely published.
We are very interested in any comments or feedback you may have about our website. Please email webmaster@salford.gov.uk providing as much detail as you can.
The web team read - and act upon - every message received and will arrange for you to receive a reply if appropriate.
You may wish to comment about, for example the layout, ease of use or design of our site, or give us detailed comments about specific pages or information collections. We’d particularly like to hear from you if you’ve spotted an error which needs correction (quoting the relevant page address will help us to pinpoint the error).
The council has an agreed set of standards for communications with you, our customers. The Customer Charter sets out what you may expect from us when you get in touch.
This page was last updated on 12 December 2007
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