Contacting Salford City Council

Service enquiries and main switchboard

Our customer contact centre handles specific types of service enquiries and transactions - please use these numbers.

Our main switchboard telephone number is 0161 794 4711. The switchboard telephone number for the Children's Services directorate only is 0161 909 6539. Both these numbers are only available during office hours.

Additional information about contacting the city council by phone.

Addressing email messages

Please use the following format to email councillors and officers:

• Officers: firstname.lastname@salford.gov.uk
• Councillors: a list of councillors is available with a link to their individual profiles, including email addresses
• Additional information about emailing the city council

Salford City Council's Emergency Service

Outside normal office hours, including weekends and public holidays, the council's Emergency Service can be contacted by telephoning 0161 794 8888 (Minicom: 0161 793 3303) or emailing emergency.service@salford.gov.uk.

Please note: emails should only be sent to the out of hours Emergency Service between the hours of 4.30pm and 8.30am from Monday to Friday, at weekends between 3.30pm on Friday and 8.30am on Monday and anytime on a Bank Holiday.

All calls to our emergency service are recorded for security purposes. A call queuing system is in operation; when you get a ringing tone, please stay on the line - your call will be answered.

Sending a fax

If you wish to send a fax, please contact the officer or department concerned for confirmation of the most appropriate fax number to use for your communication.

Postal address

Each directorate of the council (together with some specialised services) has a unique postcode which can be added to the council's main postal address.

Document Exchange (DX)

Our DX address is DX 712100 Swinton 2 (Salford City Council).

Media enquiries only

Journalists are requested not to contact individual departments. Our public relations office will be pleased assist you and arrange for an appropriate spokesperson to be made available for you.

Copies of press releases issued by the city council are routinely published.

Website feedback?

We are very interested in any comments or feedback you may have about our website. Please email webmaster@salford.gov.uk providing as much detail as you can.

The web team read - and act upon - every message received and will arrange for you to receive a reply if appropriate.

You may wish to comment about, for example the layout, ease of use or design of our site, or give us detailed comments about specific pages or information collections. We’d particularly like to hear from you if you’ve spotted an error which needs correction (quoting the relevant page address will help us to pinpoint the error).

Customer Charter

The council has an agreed set of standards for communications with you, our customers. The Customer Charter sets out what you may expect from us when you get in touch.

This page was last updated on 29 July 2011