Contacting Salford City Council

Service enquiries and main switchboard

Our customer contact centre handles specific types of service enquiries and transactions - please use these numbers.

Our main switchboard telephone number is 0161 794 4711. The switchboard telephone number for the Children's Services directorate only is 0161 909 6539. Both these numbers are only available during office hours. There are separate contact details if you are worried about a child.

Additional information about contacting the city council by phone.

Emergency service

Outside normal office hours, the council's emergency service can be contacted as follows:

The service operates from Monday to Thursday between 4.30pm to 8.30am and then from 4.30pm on Friday to 8.30am on Monday. We are also open 24 hours during all public holidays.

Please do not send emails during normal working hours as they will not be responded to. All calls to the emergency service are recorded for training and monitoring purposes. The service operates a call queueing system - when you have listened to the greeting, you will join the queue. Please stay on the line, your call will be answered in turn.

Addressing email messages

Please use the following format to email councillors and officers:

Sending a fax

If you wish to send a fax, please contact the officer or department concerned for confirmation of the most appropriate fax number to use for your communication.

Postal address

Each directorate of the council (together with some specialised services) has a unique postcode which can be added to the council's main postal address.

Social media

We use social media to communicate directly with residents in order to provide information on council services and promote activities which are of benefit to the wider community. See a full list of our social media accounts

Media enquiries only

Journalists are requested not to contact individual departments. Our public relations office will be pleased to assist you and arrange for an appropriate spokesperson to be made available for you.

Press releases issued by the city council are routinely published.

Website feedback

We are very interested in any comments or feedback you may have about our website. Please use the 'rate and comment on this page' facility towards the bottom of each website page to provide feedback.

The web team read, and act upon, every message received and will arrange for you to receive a reply if appropriate.

We'd particularly like to hear from you if you've spotted an error which needs correction.

Customer Charter

The council has an agreed set of standards for communications with you, our customers. The Customer Charter sets out what you may expect from us when you get in touch.

This page was last updated on 14 May 2015

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