Who should I contact?

You can phone us on our complaints hotline on 909 6540.

Please try to make your comment or complaint at the place where the service is provided.

Type of issue Business area

Housing matters relating to:

  • Homelessness
  • Housing advice and supporting people
  • Housing associations
  • Private housing
  • Private landlords
  • Housing strategies
 Housing Services
Matters relating to the management, letting and repair of houses in West Salford.

City West Housing Trust

Please note that City West Housing Trust has its own complaints policy.
For houses in the Central Salford area Salix Homes
Matters relating to Community, Health and Social Care Community, Health and Social Care Directorate

Community Safety

  • Crime & Disorder

Economic Development

  • Investment
  • Business
  • Employability

Marketing and Communications:

  • Corporate Marketing
  • Public Relations
  • Tourism Marketing
  • Web Development

Regeneration

  • Strategy & Co-ordination
  • Programme Management
  • Policy & Improvement
  • Partners in Salford
  • New Deal for Communities

These following are all part of the Chief Executive Directorate

  • Community Safety
  • Economic Development
  • Marketing and Communications
  • Regeneration

Matters relating to:

  • Arboriculture
  • Cemeteries & Crematoria
  • Citywide Services
  • Commercial services (food safety/health & safety)
  • Dog wardens
  • Graffiti
  • Grounds maintenance
  • Licensing services
  • Playgrounds, parks and open spaces
  • Pollution
  • Public health (nuisances and pest control)
  • Recycling
  • Refuse collection
  • Salford Pride
  • Street cleansing
  • Trading standards (consumer advice)
  • Waste management
  • Winter roads maintenance
 Environment Directorate

Matters relating to:

  • Emergency (out of hours)
  • Finance (including council tax and housing benefits)
  • Information technology
  • Law and administration
  • Employment matters
  • Equal opportunities
  • Health and safety
 Customer and Support  Services Directorate

Matters relating to:

  • Property and development
  • Regulatory services (building and development control)
  • Engineering and highways
 Urban Vision Partnership Limited

Matters relating to:

  • Schools and learning development
  • Services for young people
  • Lifelong learning
  • Child protection and safeguarding
  • Inclusion and access
 Childrens Services Directorate

Matters relating to:

  • Leisure centres
  • Sport, health and community leisure
  • Swimming pools
 Salford Community Leisure Limited

This page was last updated on 23 October 2008

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Salford City Council, Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW   Telephone 0161-794 4711
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