The Local Government Ombudsman's annual letter 2004/05
The annual letter of the Local Government Ombudsman is sent to local authorities spelling out the details of complaints that the ombudsman has determined during the course of the preceding twelve months, highlighting any lessons they think appropriate in respect of the councils' performance.
The letter also comments on councils' complaint-handling arrangements generally, and how lessons might be fed back into service improvement.
The aim of the annual letter is to:
- help individual councils to learn from the outcome of complaints made to the ombudsman
- underpin effective working relationships between the council and the ombudsman's office
- identify opportunities for the ombudsman to provide assistance that a council may wish to seek in bringing about improvements to its internal complaint handling
- provide complaint-based information which councils might find useful in assessing and reviewing their performance
Downloadable documents
- Ombudsman's annual letter for 2004/05 (Microsoft Word format, 185kb)
- Analysis of complaints against Salford City Council to 31 March 2005 (Adobe PDF format, 72kb)
- Notes to assist interpretation of the analysis statistics (Microsoft Word format, 23kb)
If you are unable to view documents of these types, our downloads page provides links to viewing software.
This page was last updated on 24 October 2008
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