Why Salford's benefits service is different
Salford’s Benefits Service has moved from its label of a no-star to four star service in three years.
Background information
- One third of all households in Salford are on benefit
- The average time to process changes of circumstances has improved from 23 days in June 2002 to 18 days at the end of May 2003
- Salford City Council Benefits performs well against Best Value performance indicators
- The service has a reputation for innovation and partnership working
On 29 September 2004 Salford's benefits administration service had an open day to share its experiences with colleagues from other local authorities.
Programme and download resources from the open day
Our successes
4 star CPA assessment in 2002
Particular
mention was made of the consistently high levels of performance across all areas (82%)
4 star CPA assessment in 2003
Particular mention
was made of clear improvement in the service, with recognition of the national lead taken by Salford
as an E-government pathfinder
Chartermark Public Service award in April 2003 in recognition of excellent all round service to users.
Beacon Status. Awarded in April, 2004
Find out how we built our turnround success around three themes:
- People not technology
- Reaching out – working with our partners
- Remaking the deal – our approach to organisational change
This page was last updated on 29 October 2008
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