People not technology
We are constantly improving access to benefits services through improved communications channels and new technology. For example:
We are leading the way on:
- Delivery of the council’s e-government strategy
- Local Government On-Line Pathfinder Programme
- North West Agency working group member
- Input into the national e-government strategy through a group reporting to the Office of the E-envoy.
Improvements that make a difference to people's lives
- Increased number of payment outlets and longer opening hours delivered through partnerships with the Post Office and Paypoint
- Extended opening hours through the council’s Customer Contact Centre
- On line benefit claim forms
- Customer email query facility
- Assistance from meet-and-greet staff
- Extra reception area to fast track standard enquiries and so minimise customer waiting times
- Home visiting service
- Translation Services
We consult our customers and partners
- Monthly ring back to customers
- Monthly customer exit surveys for face to face services
- Wide ranging surveys of all service users
- Regular surveys of specific service users
- Development of web site where a comments facility encourages feedback from users
We communicate
- Appointment of Business Development and Communications Manager
- Press Releases
- Literature issued with council tax bills
- Council’s web site and Intranet
- Publications including Salford People, Retired and Living in Salford, Regional Health Directory etc
- Monthly performance report
This page was last updated on 31 October 2006
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