e-enablement figures for BVPI 157
The government is using a best value performance indicator called BVPI 157 to measure how well local councils are doing to implement e-Government.
BVPI 157 provides a measure of the number of types of interactions (or contact) between the citizen and the council that are enabled for electronic delivery as a percentage of those that are available.
Essentially, this means that we have to make sure that we allow our citizens to get information, apply and pay for services and receive payment from us electronically whether using our web site, phoning, emailing or visiting us.
Salford City Council is 100% e-enabled
We achieved our 100% e-enablement target on 31 March 2005, nine months ahead of the government's 31 December 2005 deadline. But implementing e-Government is about much more than just meeting targets – we are looking at ways of modernising and improving the way we deliver services to our citizens.
This page was last updated on 12 May 2008
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