Conclusion
This document sets out an ambitious and comprehensive programme of actions to implement electronic government for the period 2002 to 2005, and so improve Public Services and create greater Democratic Accountability and Social Inclusion, all driven by the Council's mission and pledges and national requirements.
It includes exciting and challenging aspirations and targets, with the customer at the heart of our thinking and planning.
It will require substantial commitment, skills, imagination, team work and resource. However, through the development and implementation of our People Not Technology strategy, we believe that the potential benefits are enormous. They are measured by improvements in Customer Satisfaction, Community Engagement and Value for Money for the Council and the community that we serve.
Our approach to e-Government fully embraces the people perspective by:-
- providing better quality access to services through the Contact Centre
- providing more choice in how services are accessed via the Internet
- providing access to services locally and for longer opening hours as with cash collection through the Post Office
- improving development and delivery of services, reducing duplication of effort and enabling skills transfer through working with partners
As a people focussed service it is our customers and community who judge what we deliver. Ultimately it is through the delivery of our plans that will begin to change peoples' lives.
This page was last updated on 14 August 2003
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