Foreword by the Leader of the Council
As we all know, the City Council plays a major role in the life of the people of the city of Salford. As such it is imperative that we strive for continuous service improvements.
In the past year much good work has been done through our e-government programme to improve the way in which we provide access to our services. There is now a well-established Corporate Customer Services Division, and a new Customer Contact Centre, which, although was only opened in October 2000, has already significantly improved the way in which we respond to telephone enquiries. Continuing upon the success of the Contact Centre, we have also clearly been able to demonstrate our commitment to improving customer service through organisational transformation, modernisation of business processes and the application of up to date information technologies.
To underline the significance of our progress we enjoy a strengthening national identity with the acquisition of e-Government Pathfinder Status.
We have truly come a long way since our People Not Technology strategy was endorsed by Council. However, much work is still to be done. In line with our mission "To create the best quality of life for the people of Salford" we must strive to improve our delivery standards, achieve Best Value in terms of quality and value for money, and to meet the requirements of The Modernising Government Agenda.
This IEG Statement sets out our plan of action to continue our work to 2005. It is intended to transform our organisation and services, delivering significant lasting improvements for the benefits of our customers and in a way which recognises the contribution by all concerned in dealing with the challenges that we face.
We must continue to demonstrate a truly corporate approach in dealing with these challenges, have a vision for the future and ultimately develop and deliver high quality services for the 21st Century for the people of Salford.
As a people focused service it is our customers and community who judge what we deliver. Ultimately it is the delivery of our plans that will begin to shape and change peoples' lives.
[signed]Councillor CW Hinds
Leader of the Council
Salford City Council
October 2002
This page was last updated on 15 July 2004
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