Aims & Objectives
This section summarises our work programme to March 2004:
| Project | Scope | Timescale |
|---|---|---|
| e-enablement Programme Continued review and re-engineering of Council Services: | Cross-cutting Transactions: Reporting of Faults, Providing Information, Web based Cash Payments. Service Based Transactions: Elections Service, Economic Development, Housing Services, Planning, Land Charges, Licensing, Elderly Services, Traffic and Transport, Highways, Emergency Services | Qtr 3 and 4 of 2002/3 Qtr 3 and 4 of 2002/3 2003/4 |
| Corporate Information Strategy | Development of a corporate approach to information sharing, management and security throughout Council and with partners | Qtr 3 and 4 of 2002/3 |
| CRM Development (Citizen) | Continued development and integration of applications to support the rollout of the Contact Centre, Service Centres and the Web site. | Programme duration |
| Web Content Management | Purchase and deploy a Content Management system | Qtr 3 and 4 of 2002/3 |
| SOLAR – community portals and forums | Additional features to Solar as part of Phase 3 rollout. Continue usage of Portal software with Salford Partnership and GMPA developments | Qtr 3 and 4 of 2002/3 |
| Electronic Forms | To implement a user-controlled solution for the creation and publishing of web based application forms | Qtr 3 and 4 of 2002/3 |
| Electronic Tender Management | To implement an application that will automate the Tendering process and provide online access to users. | Aug 02 to Mar 04 |
| Interoperability | To Develop E-Gif compliant data integration between the Authority and any other relevant bodies | Aug 01 to Qtr 2 2003/4 |
| NLIS/LLPG | To progress NLIS/ LLPG | Qtr 3 2002/3 |
| Document Imaging | Continued rollout of corporate document imaging facilities to support services involved in enablement programme and partners in outreach activities | Qtr 1 2003 to 2005 |
| Mobile Computing | Pilot work to test economic case and technical solutions initially aimed at Social Care field workers | Qtr 3 2002/3 to Qtr 1 2003/4 |
| Office Automation | Continued rollout of email, internet and intranet facilities to support services involved in enablement programme | Programme Duration |
| Home/Peripatetic working | Extend homeworking based on priority service areas | 2002/03 |
| National Projects (subject to proposals) |
To contribute to national e-Government Projects, including particularly : National CRM capacity building and product development ; Rollout of Consumer Direct ; National Health & Safety database project ; To develop our ISB project - Intelligence Led E-Care; To develop our DWP benefits service project “Improving Access Improving Service” by Extending homeworking to a further 46 staff ; Extending document imaging/ workflow, to 40 customer outlets (includes partner outlets) ; Extending the number of e-enabled customer first stop gateways from 10 to 40 (includes partner outlets) ; Extending the call centre opening hours for benefits services from to 9 p.m on weekdays |
2003/4 |
Following the above set of priorities, the following schedule provides an Indicative Action Programme for 2004/5 and beyond, dependent on national projects and local priorities:
| Project | Scope |
| Knowledge Management | To establish a corporate Knowledge Management based system of searachable / categorised documents to improve the quality and availability of key information |
| GIS | To rationalise GIS applications and devlop a web based corporate interface |
| Smart Cards | To implement electronic authentication of Citizens and Business via the use of digital signatures and smart cards |
| Telephony Integration | To implement a telephony integration solution to facilitate the telephone customer in sending and receiving data |
| e-Commerce | To implement e-Procurement and employee self service facilities via SAP |
This page was last updated on 29 March 2006
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