Our e-Government Vision for Salford
Salford has a five-year strategy to deliver electronic service delivery through modern organisational structures and business processes, underpinned by effective ICT applications and infrastructure.
This is embodied in its Information Society strategy "People not Technology" which was endorsed as Council policy in March 1999.
The strategy recognises that a holistic approach to delivery is essential if the benefits of e-government are to be realised. For this reason, the strategy takes account of not only modernising local government services but also the need to combat social exclusion through the effective deployment of ICT, and to enhance the local economy through, for example, up-skilling those of employment age and helping SMEs gain competitive advantage.
Extract from 'People Not Technology'
"The Information Society has arrived. It is impacting on all aspects of human activity. For the first time, information and communication technologies are being brought together and have the potential to significantly improve quality of life."
"The Information Society is a 'people' issue, not a 'technology' issue. It is about ensuring that local people in the community; local businesses; and employees are given the opportunity to harness its potential."
"The Information Society strategy does not exist in a vacuum. It seeks to add value to current City Council initiatives and to help integrate service delivery. Electronic government can improve services and reduce costs. It can achieve Best Value through delivery of high quality, joined-up services, and in embracing new ways of interacting with citizens. It will provide more citizen choice in accessing services and strengthen relationships with them".
Information Society developments in Salford will help…
Improve Service Delivery
- Deliver economies of scale; help the Authority become more effective and efficient, delivering improved access to information and services
- Streamline processes and join up services, enabling performance, quality and improvements to customer service
- Provide better performance measurement, enabling improved decision making and service planning
- Contribute to regional and national Information Society strategies, enabling joined-up government
Improve Social Inclusion
- Improve access to knowledge and information
- Enhance access to learning resources, health and social care, contributing to prosperity and well being
- Provide more opportunities for education and personal development
- Enable better government, with more community participation in local decision making
Improve the Local Economy
- Enable wider access to distant information sources and markets
- Improve access to specialist business services from providers outside the area
- Enable acquisition of new skills and knowledge that adds value to businesses and to employees
- Attract inward investment and new business to the area
Considerable progress has been made since the strategy was endorsed. There is good evidence of success and innovation, combined with strong project management and close working with partners to ensure effective delivery and long term sustainability. ESD is firmly embedded within the City Council business and is seen as essential to delivering integrated, responsive, high quality services.
The strategy is led by an E-Government champion at both senior political and managerial levels, and has a high profile within the City Council. It is linked to the City Council strategic plans, including the five-year capital strategy and corporate performance management. In addition, there are firm corporate project control and management arrangements in place relating to specific delivery of the strategy, embodying PRINCE2 principles.
This page was last updated on 29 October 2008
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