Critical Success Factors
This page provides a high level overview of critical success factors (CSFs) that apply corporately. More detailed and project specific CSFs are documented within each project business case and PID.
|
Factor |
Current Position |
Future Requirements |
|
Broaden IT Skill Levels Broaden skills and access within the community |
European Computer Driving Licence courses and test centre in place Social inclusion programmes well established |
Accelerate rollout of ECDL and introduce e-Learning facilities Develop longitudinal survey to assess take up |
| Increase Awareness |
Initial raising of awareness of the issues and impacts e-Government completed including presentations, workshops, literature and web site E-Mail and Internet policies actively promote awareness within and outside the organisation Publicity channels well established |
Continue internal communications and encourage ambassadorial role External corporate communications strategy being updated |
| Funding | Funding programmes to take account of all available resources | Funding will need to be balanced against priorities by programme board |
| Active Engagement of All Council Services to drive in target benefits | The introduction of e-Envoys has proved crucial | Assigned strategic responsibility for the success of e-Govt work to key managers |
| Ensure Effective Business Continuity in light of increasing dependence on IT facilities for service delivery | Some disaster recovery facilities in place for business critical servers and services | Broader based Business Continuity Strategy covering all key aspects of data, applications and infrastructure being developed |
| Extension of Home/Tele-working Scheme to underpin more flexible and accessible public service channels | Home/Tele-working facilities currently in place for eight staff | Plans to extend to further 46 staff within Customer Services, subject to funding approval |
This page was last updated on 14 August 2003
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