Defaults process

Process 1: Persistent

If the provider fails to deliver on these contract specifications, the Supporting People team will identify the concern via letter or email communication and give the provider a reasonable amount of time to correct this.

This notice will summarise the concern and give instruction as to how the service can remedy this concern. The notice should also indicate a time frame where required action or information should be produced and submitted to the Supporting People team.

If the concern has not been addressed within the specified timescale a default notice will be issued. The default notice letter (example can be downloaded from the bottom of this page) must contain:

The contract number and date.
The acts or omissions constituting the default.
That further action may be taken where persistent or serious default occurs.
An extension to the deadline. The aim here is to give the provider more time to remedy the concern. However, note that failure to meet this further deadline will result in another default notice being issued.
Log in the ‘provider default list'.
If the concern is that required changes to subsidy payments have not been notified, Supporting People payment will be suspended, in addition to the default notice and will be resumed once the default has been resolved.
The above process must be continued until the default has been resolved/deadline has been met. Once a provider reaches five defaults, termination must be considered (if this route is chosen follow the decommissioning process).
A default may be withdrawn if the provider can evidence that it was issued unduly, or as a result of circumstances out or their control. Ensure that it is removed from the ‘Provider Default List', but that a record of all details is kept on the providers file for future reference.

Process 2: Immediate

If the provider fails to deliver on these contract specifications, the Supporting People team will identify the concern via issuing a default notice.
The default notice must continue to be issued until the default has been resolved/deadline has been met. Once a provider reaches five defaults, termination must be considered (if this route is chosen follow the decommissioning process).
A default may be withdrawn if the provider can evidence that it was issued unduly, or as a result of circumstances out or their control. Ensure that it is removed from the ‘Provider Default List', but that a record of all details is kept on the providers file for future reference.

Process 3: Immediate with consideration to terminate

If the provider fails to deliver on these contract specifications, the Supporting People Officer will identify this to their line manager. It is the decision of the manager whether to follow the default process as above, or to immediately proceed to an investigation with a view to termination.
As a result of manager's decision either; follow above "Process 2: Immediate", or refer to the "Decommissioning" process.