Dealing with doorstep sellers

A consumer's guide

The following are some of the tricks of the trade to be aware of:

‘I’m doing a survey’
Once this seller gets your confidence that chat switches to selling. A genuine market researcher should show you an ID card without being asked.
‘Your chimney is in danger of falling down’
This seller knows it is difficult for you to check if it’s true and hopes to worry you about the danger.
Contact a few local firms to check and give you a written quote if it does need attention.
NEVER give money in advance.
‘I give advice on security’
An expensive burglar alarm may not be what you need. Your local crime prevention officer can give you free advice about security.
‘I’m from the council’
This person is trying to gain your confidence either to sell you something or even to steal from you.
Always ask for proof of identity before you let anyone in. If in doubt call the police.
'We’re offering a special deal to use your home as a show house’
It may be flattering but do you really need that new kitchen, conservatory etc. If you are interested get more quotes to see how ‘special’ the deal is.

What if somebody does come to your door?

Remember to always ask for proof of identity when someone comes to your door. An honest caller won’t mind being asked.
If in doubt say NO thanks and close the door.
It’s your home, you’re the boss, so don’t be pressurised even if you’re interested.
Take time to think it over no matter how tempting they make the offer seem.
Get other quotes.
Make sure you can afford it.
It may sound silly but make sure you know who you’re dealing with. If you have problems you can do nothing if you can’t trace the seller.

What if you do agree to buy?

If you sign a finance agreement at home, with most credit and hire agreements you have an automatic right to cancel if you change your mind provided you act within 5 days of receiving the second copy of the agreement.

Make sure you get a copy of anything you have signed.

NEVER sign a blank or incomplete form.

If you are paying cash for an item costing more than £35 you normally have 7 days in which you can cancel.

If you make a contract at home as above, the trader is required to give you notice in writing of your right to cancel. Failure to do so is now a criminal offence for which traders can be prosecuted and fined up to £2500.

What if I decide to go ahead and buy goods or services?

Ask for a receipt for any money you hand over and make sure the receipt has proper details of the ownership of the business you are dealing with. This will help if you experience problems with the goods or services provided.

Make sure you know exactly what you are going to have to pay before agreeing to having work done.

This page was last updated on 3 October 2009