Service availability
We have set our Internet service standard at 99% availability.
Whilst we intend that this service should be available 24 hours a day, seven days a week, it is possible that on occasion it may be unavailable for very short time periods to permit maintenance or other development activity to take place.
If for any reason we have to interrupt the service for longer periods than we would normally expect, we will endeavour to publish in advance details of such activity on the home page.
Actual performance data for previous months is given below:
| Period | Availability | Standard met? |
|---|---|---|
| August 2008 | 99.95% | YES |
| July 2008 | 99.68% | YES |
| June 2008 | 99.97% | YES |
| May 2008 | 99.48% | YES |
| April 2008 | 99.74% | YES |
| March 2008 | 99.94% | YES |
| February 2008 | 99.60% | YES |
| January 2008 | 99.40% | YES |
| December 2007 | 97.63% | NO |
| November 2007 | 99.86% | YES |
| October 2007 | 99.21% | YES |
| September 2007 | 99.51% | YES |
Our web server availability is independently monitored for us by Server Monitoring UK.
What exactly is being monitored?
Server Monitoring UK check the availability and response time of our servers as well as any status codes returned. Their servers talk to ours at protocol level and check that they are functioning correctly.
This page was last updated on 01 September 2008
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