Holidays

1. What should I do if I have just had a problem on holiday?

Firstly you should have complained in resort. Keep a copy of any complaint form you may have filled in. If the representative could not resolve your problem then you will have to make a claim on your return. Write to the Tour Operator not the Travel Agent through whom you may have booked the holiday.

2. What if they don't make an acceptable offer?

You can either use ABTA's Arbitration Scheme, see Links to Complaint Handling Bodies - Holidays, or go to the County Court.

3. Do I have to buy the insurance offered to me by the Travel Agent?

No.

A Travel Agent or Tour Operator can link a package holiday with an insurance policy but not if the holiday is being offered at a discount. However, you are best shopping around yourself to get the best deal for you. Remember though, the cheapest may not be the best deal, check what cover you are getting.

4. Isn't the offer of Free Insurance a good deal?

Not necessarily.

As above check the cover but remember that in some cases the cost of the insurance may have been included in the overall price of the holiday so it is not really that good a deal.

5. The brochure description did not match the actual hotel/holiday. Can I report it to anyone?

Yes.

Report any mis-descriptions to your local Trading Standards Office.

6. Just what does Package Travel mean to me?

A package is a holiday arranged for you by an agent/operator which includes more than one item ie. flights and hotel. This means that if you have a problem you can make one complaint instead of making separate ones. The Tour Operator is responsible for the whole Package.

This page was last updated on 3 October 2009