Housing Inspection standards

• When we provide you with formal written advice it is in plain English and includes a language panel advising you that a translation service is available.
• We will respond to a housing condition complaint within 48 hours, either in writing or by telephone.
• We take all reasonable steps to give at least 24 hours notice of an inspection to all interested parties, to allow them the opportunity to attend.
• Where immediate action is required, interested parties will be contacted in writing following the inspection.
• We carry formal identification when we visit your home to undertake an inspection.
• Complainants and other parties with a relevant interest will be informed in writing of the outcome of any Housing Health and Safety Rating System inspection within ten working days of the assessment date.
• Customers are treated courteously and in a professional manner.

This page was last updated on 14 May 2010