Trouble at home, time to talk service

Time to Talk

‘Time to Talk' is a mediation service offered by Salford City Council to young people aged 16 to 25 and their families.

What is mediation?

• Mediation is a way of talking through any problems you have
• Mediation can improve communication at home and stop you from losing your accommodation

How does it work?

• Two mediators will be involved in your case and will make appointments to see you
• Anyone involved with the problem will be given their own appointment time to see the mediator
• You can arrange appointments for anywhere you feel comfortable and safe
• The mediator will listen to everyone without judging who is wrong or right
• The next step will be for the mediator to arrange for everyone involved with the problem to meet up
• At this meeting everyone will get the chance to speak and hear how the situation is from the other person's point of view
• After this, the mediator will work with everyone involved to produce an agreement that everyone accepts
• Everyone will sign this agreement and will be given a copy

What situations does mediation work well for?

• An argument with your parent or parents
• A disagreement about homework or house rules
• A breakdown in communication
• A disagreement about your life choices
• Problems between extended families or other relationships

Who can I talk to for further help?

Your first step should be to speak to your Housing Options advisor.

For more information, contact Salford Housing Options Point.