Home Improvement Agency Standards

We visit you within 12 weeks of your initial enquiry for advice or assistance.

Our staff are trained to deliver our services.

Our staff carry formal identification when they visit you at home.

We provide you with clear and accessible information about our service.

We refer you to suitable service providers where appropriate.

Work is complete within 32 weeks of the initial visit for works under the value of £1,000.

Work is complete within 48 weeks of the initial visit for works over the value of £1,000.

We provide you with written confirmation of the outcome of our initial visit.

We complete a risk assessment and agree an options plan and schedule of works with you based on your needs.

We provide you with a full explanation of key information to prepare you for the work to your home.

Our staff discuss and help you with any of your questions, keeping you informed of all changes to the work schedule.

The contractor on site follows strict health and safety guidelines.

The contractor keeps your home clean and tidy during and on completion of the work to your property.

We take care of any issues that may have happened, promptly and efficiently by working closely with the contractor.

Continuous improvement of our service based on feedback from our customers.

Customers are made aware of any service improvements in a suitable way.

This page was last updated on 3 October 2009