Complaint Action Guide
This guide should help you to reach a resolution to your problem. Use the leaflets on our site to get specific information to help you.
Before you start any action:
- Make sure that you have a justified claim before you start complaining
- Contact the trader from whom you made the purchase as soon as possible
- Remember it is the trader who is responsible for sorting out your problem
- Stay calm but be determined and firm
- Relate all the facts of your complaint - confirm them in writing
- If all else fails you can go to court but it should be used as a last resort
Read the information given on:
What the law says when you buy goods
or
What the law says when you pay for a service
Then read through the following pages or chose those which you think you might need.
Who to contact
- Name
- Trading Standards
- Address
- Salford City Council
Turnpike House
631 Eccles New Road
SALFORD
M50 1SW - Telephone
- 0161-925 1346
- env.consumer.advice@salford.gov.uk
This page was last updated on 24 October 2007
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