Using Guarantees
If you have a problem which you cannot resolve with the trader, perhaps you have had the goods a long time and it is impossible to argue that the fault is an inherent one, or the trader has gone out of business, you may be able to resolve your problem by using a guarantee.
- Guarantees and warranties are the same thing. They are usually given by manufacturers of the goods but can be supplied by third parties such as insurance companies.
- Remember a guarantee is only worth something if the person giving it is still in business, take care with damp proof course guarantees for 30 years. Unless they are underwritten by an insurance company they are worthless if the trader is no longer around.
- Extended warranties give you a longer period of time to make a claim, however, they can be expensive to buy.
- If you have a guarantee for home improvements and you did not contract for the work you will have no claim unless the guarantee is a transferable one.
- Some insurance backed guarantees insist that you pay for any repairs initially and then claim the cost back. Make sure you will be able to claim it all back before you pay out.
- Remember guarantees are in addition to your statutory rights.
This page was last updated on 09 January 2004
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