What the law says when you buy goods
If you buy goods from a trader they should be:
- Of Satisfactory QualityThis means the goods should be free from defects and should work correctly. They should also be free from minor defects, have a reasonable appearance and finish, be safe and durable. Remember you must take into account the cost of the item.
- Fit For Their PurposeThis means that if an item is supposed to be suitable for a specific purpose then the goods must do that job i.e. glue to stick wood and plastic.
- As DescribedIf any description is given either on the packaging, in an advert or verbally, then it must be correct. If you buy from a sample the goods supplied must match the sample. If a false description has been applied to any item contact us as a criminal offence may have been committed.
- Secondhand GoodsThe same rules apply but obviously you have to take into account the age and price of the goods.
- Sale GoodsIf you buy goods reduced in a sale your rights are still the same. However if goods are reduced because of a specific fault then you cannot complain about that fault later. However, if other faults occur which you could not have known about then you can still make a complaint.
- Other Points to Bear in MindIf the problem is one which you should have noticed you cannot complain about it later. If goods become faulty during use, remember your rights will depend on the fault being inherent at the time of sale. All goods will be affected by wear and tear. If you have damaged or misused the goods you have no rights at all.
- RememberThese rights are against the seller of the goods, not the manufacturer.
Remember these rights apply when you buy from a trader, you have less rights when you buy privately.
This page was last updated on 15 July 2004
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