Contact us
- How to contact the Welfare Rights Service
- How to contact the Debt Advice Service
- How to contact the Urdu and Punjabi speaking Linkworker Service
- How to contact the Arabic Speaking Linkworker Service
How to contact the Welfare Rights Service
If you need information, advice or representation from one of our Welfare Rights Officers on your benefits or tax credits then you can
- Email a request for advice form
- Phone our Welfare Rights Advice Line
- Make an appointment at your doctor's surgery or health centre
- Arrange an appointment or home visit
- Write to us
- Send a fax
Phone our Welfare Rights Advice Line
If you need information, advice or representation on your benefits or tax credits you can phone the Welfare Rights Advice Line on
Freephone 0800 345 7375 (Voice or Minicom and access to interpreters are available)
Monday to Friday - 10.00am to 12 noon.
Your call will be answered by one of our Admin Assistants who will ask you for some basic information about you, about the advice you need and how we can best call you back. These details are then passed on to our Duty Welfare Rights Officer who will phone you. This will usually be on the same day, but if we are very busy it may be the following day.
To advise you fully, the Welfare Rights Officer may need to ask you about
- your family circumstances
- how much money you have coming in
- your savings
- any disabilities you and your family may have
- how you are paying for your home
The Welfare Rights Officer can then
- provide the advice and information you need in a way you can understand,
- carry out any necessary calculations. For example to check if you are missing out on any benefits or to do a better off calculation if you are moving into work,
- advise you on how to to complete your forms. For example we can advise you on how to complete an Incapacity Benefit form or appeal form,
- contact the DWP, Local Authority and other relevant agencies on your behalf.
How do I get an appointment to see a Welfare Rights Officer?
If your problem cannot be fully resolved by the Duty Welfare Rights Officer over the phone or you need a representative at an appeal, then your case will be allocated to a Welfare Rights Officer for an appointment to see you. Appointments are held at various offices across Salford and you will be usually be offered an appointment at the venue nearest to where you live.
What if I need a home visit?
If you need a home visit, for example because you are disabled or have caring responsibilities then we will come and visit you at home.
Advice in your doctor's surgery or health centre
You can make an appointment with the receptionist to see one of our Welfare Rights Officers if you are a patient at one of the following practices.
- Irlam Medical Centre
- Lower Broughton Health Centre
- Higher Broughton Health Centre
- Walkden Clinic
- Langworthy Medical Centre
- Ordsall Health Centre
- Springfield House, Patricroft
- The Daruzzaman Centre
- Little Hulton Health Centre
We work in partnership with the Citizens Advice Bureau and you can alternatively make an appointment to see a CAB advisor in the above practices.
We can arrange a home visit with you if you have difficulty getting to the health centre because of ill-health, disability, caring or work commitments.
If you have problems contacting your doctor's reception, need a home visit or would like to know more about what we do then please phone our main office on 0161 793 3550.
Welfare Rights Service
FREEPOST
Manchester
M27
1BX
You do not need a stamp
0161 793 3785
If you are a member of staff, please use our email referral form instead of the old fax referral form
How to contact the Debt Advice Service
Phone the Debt Advice Line
If you need advice, information or assistance with your debt problems you can phone the Debt Advice Line on
Freephone 0800 345 7323 (Voice or Mincom and access to interpreters is available)
Monday, Wednesday and Friday between 1.00pm and 4.00pm
When you ring you can help us give you the right advice by telling us about all the debts you have and your income and outgoings. For example, mortgage, rent, council tax, water rates, gas, electricity.
Email a request for advice form
How to contact the Urdu and Punjabi speaking Linkworker Service
Phone the Urdu and Punjabi Advice Line
If you need advice, information or assistance on your benefits, tax credits housing disability or other issues and you would prefer to speak to someone in your own language then please call the advice line on
Freephone 0800 345 7371 (Voice or Minicom is available)
The line is open Monday to Friday 9.00am to 4.00pm.
Call in to one of our advice sessions.
No appointment needed, just drop in.
| Day | Times | Location |
|---|---|---|
| Monday | 10.00am to 12.30pm | Eccles Youth Centre, Gladstone Road, Eccles |
| Tuesday | 10.00am to 1.00pm | North Salford Youth Centre, Devonshire Street, M7 |
Home Visits
We can visit you at home if you are unable to get out (for example because of limited mobility or caring responsibilities) to any of our advice sessions.
How to contact the Arabic Speaking Linkworker Service
Phone the Arabic Speaking Advice Line
If you need advice, information or assistance on your benefits, tax credits housing disability or other issues and you would prefer to speak to someone in your own language then please call the advice line on
Freephone 0800 345 7370. (Voice or Minicom is available)
The line is open Monday to Friday 9.00am to 4.00pm.
Call in to one of our advice sessions.
No appointment needed, just drop in.
| Day | Times | Location |
|---|---|---|
| Monday | 10.00am to 12.30pm | Eccles Library, Church Street, Eccles |
| Wednesday | 2.00pm to 4.30pm | RAPAR Project, Pendleton House, Broughton Road, M7 |
| Thursday | 10.00am to 12.30pm | Eccles Youth Centre, Gladstone Road, Eccles |
Home Visits
We can visit you at home if you are unable to get out (for example because of limited mobility or caring responsibilities) to any of our advice sessions.
This page was last updated on 23 July 2008
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