How to phone us
Our main switchboard telephone number is 0161-794 4711 (The hours of operation are 8:30am to 5:00pm Monday to Friday)
For education/school related enquiries please telephone 0161-778 0123. For details of how to contact the city council outside normal office hours in an emergency, please see Emergency Service below.
The city council operates a customer contact centre to handle certain types of service enquiries and transactions. An officer will ensure that details of your call are passed to the most appropriate service provider as efficiently as possible. The hours of operation are 8:00am to 6:30pm Monday to Friday (with the exception of Wednesday when it opens at 10.00am), excluding public holidays. It is also open on Saturday mornings between 8:30am and 12:30pm.
Please use the relevant telephone number provided below, and please be aware calls may be monitored or recorded for training and quality purposes.
| Department | Telephone number | |
|---|---|---|
| Anti Social Behaviour and empty properties | 0161 909 6544 | |
| Arrears Recovery | 0161-909 6522 | |
| Automated payments service | 0161-793 3325 | |
| Blue Badge disabled parking applications | 0161-909 6508 | |
| Building Control | 0161-909 6555 | |
| Children - Abuse or Neglect | 0161-603 4500 | |
| Children's services (Family Support) | 0161-909 6530 | |
| Comments, Compliments and Complaints | 0161-909 6540 | |
| Concessionary bus passes | 0161-909 6508 | |
| Council Tax Paperless Direct Debits | 0161-909 6532 | |
| Council tax liability and billing | revenues@salford.gov.uk | 0161-909 6502 |
| Environmental services | 0161-909 6500 | |
| Free school meals | 0161-909 6508 | |
| Highways (including street lighting) | 0161-909 6505 | |
| Housing and Council tax benefit (all tenancies) | revenues@salford.gov.uk | 0161-909 6504 |
| Housing repairs | 0161-909 6511 | |
| Housing rent | 0161- 909 6512 | |
| Housing - other matters | 0161-909 6513 | |
| Payments (NB: during busy times or outside normal office hours your call will be redirected to our automated payments service) | 0161-909 6532 | |
| Planning | 0161-909 6545 | |
| Registrar of Births, Deaths & Marriages | 0161-909 6501 | |
| Salix Direct (Free phone number) | 0800 -218 2000 | |
| Salford Homes Search | 0161 -909 6514 | |
| Skills and Work | 0161-909 6503 | |
| Social Services (Adults) | 0161-793 2241 | |
| Walkden Gateway | 0161-909 6518 |
- Our Minicom (Type Talk for hearing-impaired customers) number is 0161-909 6527.
- If the service you require is not shown, please call 0161-794 4711 during office hours, or outside normal office hours in an emergency, please see Emergency Service below.
Salford Direct's postal address is Salford Direct, Chorley Road, Swinton, Salford M27 5AW. Other postal addresses are available. Please remember to quote any relevant reference numbers when you call or write to us.
Salford City Council's Emergency Service
Outside normal office hours, including weekends and public holidays, the council's Emergency Service can be contacted by telephoning 0161-794 8888 (Minicom: 0161-793 3303) or emailing emergency.service@salford.gov.uk. Please note: emails should only be sent to the out of hours Emergency Service between the hours of 4:30pm to 8:30am Monday to Friday, at weekend between 3:30pm Friday and 8:30am Monday and anytime on a Bank Holiday.
All calls to our emergency service are recorded for security purposes. A call queuing system is in operation: when you get a ringing tone, please stay on the line - your call will be answered!
This page was last updated on 10 September 2008
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