Using social services
These pages explain what will happen when you contact us, what sorts of services are available and how we may be able to help you.
When you contact us, we'll try to help you as quickly as possible. If it's a simple enquiry or it's very urgent, we should be able to help you immediately, but if your situation or your question is more complicated, we may need to take some details and then phone you back.
As we can't arrange services for everyone who asks, we may need to do an assessment of the risk you're at if you don't get services.
If you're at a low risk, then we'll give you information and advice about some of the activities and services in the city that might help you.
If you're at a higher risk, then we'll discuss with you what services will help and the best way of providing or arranging those services - there are currently three main options:
- you can buy services yourself
- you can ask us for a direct payment to arrange services yourself
- we can arrange services for you
In the future, there will be a fourth option - a personal budget which gives you the greatest freedom.
How will the services help?
If you're paying for services yourself, then you can choose what services you want. We can advise you what to look for in a good provider and we'd suggest using your assessment as a 'shopping list' of what services will be best.
If we're arranging services or you're using direct payments, then services will be helping you to remain as independent as possible. For example, we may give you telecare equipment which tells our mobile warden service if you're in trouble, or we might arrange for someone to visit regularly to help you with the personal care (washing, dressing etc.) that you are struggling with.
If you need a great deal of care and support and we cannot help you to live at home, then you may need to think about other options such as residential or nursing care.
Paying for services
Social services can be expensive, so we suggest that even if you are thinking of buying services yourself, you speak to us, just to see if we can help and to check that you're getting all the benefits you're entitled to.
If we're arranging services for you, we will normally ask you to pay something towards the cost of the services you get. The amount you have to pay depends on the services you get and how much money you have.
Who to contact
- Name
- Community, Health and Social Care
- Address
- Crompton House
100 Chorley Road
Swinton
M27 6BP - Telephone
- 0161 793 2241
- social.services@salford.gov.uk
This page was last updated on 05 August 2008
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