Customer Satisfaction Survey
Following each visit made by the Housing Crime Reduction team, residents are given a customer satisfaction form and we request that they fill this out in order to assist us in improving our service Between April 2004 to August 2005 we have received 191 customer satisfaction forms. The results are as detailed below.
Customers were asked to rate various aspects of our service as either outstanding, better than expected, as expected, worse than expected or very poor, the results are as follows.
How do you rate the initial survey with regards to:
| Outstanding | Better than expected | As expected | Worse than expected | Very poor | |
| Time Taken | 39% | 40% | 20% | 1% | 0% |
| Helpfulness of surveyor | 48% | 33% | 18% | 1% | 0% |
| Friendliness of surveyor | 48% | 30% | 22% | 0% | 0% |
| Advice given by surveyor | 47% | 33% | 19% | 1% | 0% |
How did you find the works carried out by the contractors with respect to:
| Outstanding | Better than expected | As expected | Worse than expected | Very poor | |
| Time taken | 50% | 33% | 15% | 1% | 1% |
| Workmanship | 54% | 29% | 15% | 2% | 0% |
| Friendliness of workmen | 56% | 28% | 16% | 0% | 0% |
| Professionalism of workmen | 56% | 29% | 14% | 1% | 0% |
How do you rate the security products provided by us for peace of mind;
| Outstanding | Better than expected | As expected | Worse than expected | Very poor |
| 56% | 33% | 10% | 1% | 0% |
Finally, taking all of the above into consideration, how would you rate the overall service you received by the Crime Reduction team
| Outstanding | Better than expected | As expected | Worse than expected | Very poor |
| 56% | 33% | 10% | 1% | 0% |
If you would like to discuss any of these results with a member of the Housing Crime Reduction team, you can contact us on 0161 604 7719 or email housingcrimereduction@salford.gov.uk.
This page was last updated on 14 August 2008
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