How to report a faulty or broken street light
Salford City Council is responsible for the repair and maintenance of 27,600 lighting columns, 1,500 illuminated bollards and 3000 illuminated signs in the city.
Please call 0161-909 6505 or you can report a fault online.
See
also: Emergency street light faults
Information
you can provide when reporting a fault
To help us find and repair the street
light quickly, it would help enormously if you can provide the following information when contacting
us:
- The street lighting column number. This is a black number on a yellow background and is attached to the column.
- The exact location of the street lighting column. Please try to provide a specific number and street address, and approximate position - for example "opposite 7 Acacia Avenue in Pendleton".
- A meaningful description of the problem - for example "the light keeps coming on and then going off after about two minutes" or "street light not working at all".
If you are unable to provide the column number or an accurate location for the affected light, we will schedule a night-time inspection. This is because it is not cost-effective for us in daylight hours to request workmen to check every lighting column in a street to identify a fault.
What happens when you report a fault
Routine
faults that have been reported are normally attended within the following five working days.
Generally most street lighting columns will be operational after the first visit by an engineer. However, there may be occasions when the underground electrical supply may be faulty. These faults will be reported to United Utilities to undertake repair and consequently these works may take up to 15 working days (sometimes longer) to rectify.
What constitutes an emergency street lighting fault?
If
a street light is damaged it may be in a dangerous condition, especially if wiring inside the column
can be seen or the inspection door is missing.
- Never attempt to help by covering up or touching the wiring, you could electrocute yourself.
- Keep young or small children away from the column
Please call us immediately in order that the light can be made safe. Emergency faults can be reported to 0161-909 6505 (please call 0161-794 8888 outside normal office hours).
You can also use these telephone numbers to report damaged illuminated traffic signs and bollards, which require emergency attendance. Alternatively, use our online reporting service to report street lights (including subway lights) that are permanently on, flickering or dim, and switching on early or late.
Who to contact
- Name
- Highway Services
- Address
- Swinton Hall Road
Swinton
SALFORD
M27 4HH - Telephone
- 0161-909 6505
- highway.services@urbanvision.org.uk
This page was last updated on 11 October 2007
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