Housing
Salford City Council aims to ensure that local agencies tackle unacceptable behaviour and its causes to improve quality of life for residents, particularly those in the most disadvantaged communities.
The Standard for Housing Management forms part of this drive and is aimed at social housing landlords. It is a voluntary standard which the government would like as many landlords as possible to sign.
The standard provides recognition for those delivering good services whilst providing a benchmark for landlords who are striving to improve. The standard also outlines the core components essential to delivering an effective response to anti-social behaviour and building stronger communities, such as:
- Accountability
- Leadership
- Giving greater resident empowerment
- Supporting community efforts at tackling anti-social behaviour
The standard is built around six core commitments:
- Accountability
- Leadership
- Commitment
Landlords need to make a visible commitment to the community so that everyone is clear they take issues of anti-social behaviour seriously and will deliver what they say they will.
Empowering and reassuring residents
Landlords and the community need to work as one through involving residents and giving them input into decision making. Engagement and effective communications act to reassure and empower communities.
Prevention and early intervention
Landlords can play a key role in preventing anti-social behaviour from occurring. Where it does occur if problems are addressed quickly this often gets the best results.
Tailored services for residents and provision of support for victims and witnesses
Success rests on people being prepared to report and then give support to agencies in taking action. Every case and every person deserves a robust, tailored and sensitive response.
Protecting communities through swift enforcement
Government has provided landlords with the tools they need to tackle a whole range of anti-social behaviour. Landlords need to understand how tools work and be prepared to use them quickly to protect communities
Support to tackle the causes of anti-social behaviour
Provision of support can put an end to unacceptable behaviour by tackling underlying causes. This leads to sustainable outcomes and gets people's lives back on track. To demonstrate our commitment to delivering excellent services, the main social landlords in Salford, including Salix Homes, have signed up to the Standard for Housing Management.
Who do I report anti-social behaviour to?
If you have any queries or want to report an incident then please call the national helpline on 0161 909 6544.
This page was last updated on 7 May 2010
