Registrar of Births, Marriages and Deaths: service standards

We have a very high standard of service delivery to our customers and the service standards which our customers can expect are as follows:

• We will see all customers for birth, death and marriage appointments within ten minutes of their appointment if they arrive on time
• We aim to have appointments available for registration matters as follows:
  • Death registrations within two working days
  • Birth registrations within three working days
  • Marriage/civil partnership appointments within five working days
• Our staff will deal with priority applications for birth, death and marriage certificates within 30 minutes provided that accurate information is given
• We will respond to correspondence within five working days
• We will complete searches for genealogy within five working days
• We will deal with applications for certificates online or by payment with a credit/debit card within five working days
• If you choose to marry at Salford Register Office (or at one of our approved premises) you can make your day extra special by personalising the ceremony to include readings or poetry and adding music
• Our staff are trained to the highest standard and will be courteous and polite at all times
• You will be given individual care and attention by our staff who will introduce themselves by name when you are attending an appointment
• We will monitor our success in meeting our duty to you and record our performance standards. This information will be published on our website every 12 months and displayed in the Register Office Reception
• If our service to you does not meet your expectations or our service standards, we would welcome your views and comments
• We have customer satisfaction forms in the reception area which you may complete and return to reception
• Alternatively, Salford City Council has a complaints procedure should our service not be satisfactory and you wish to make a formal complaint

This page was last updated on 19 April 2011