Disruption to council services
Latest update published: Friday 15 January, 11.25am.
Most Salford City Council services are now back to normal following the recent adverse weather.
Refuse and recycling
*UPDATED* (1.00pm, Wednesday 13 January) Collection of domestic waste has now resumed. Updated details about collections.
Schools
Most Salford schools, children's centres and local authority nurseries are now open as usual on following guidance issued to headteachers by the city council.
This website includes updated details of schools that are open/closed, so please check regularly. If your school is going to be closed, you will be informed by the school in the usual way. Click here for details of open centres and nurseries.
The media will also be kept informed of school closures, including BBC Radio Manchester.
Customer contact
Customers who have urgent or emergency enquiries are advised to contact the customer contact centre or switchboard by phone or in person at Unity House in Swinton or the Gateway centres. The switchboard number is 794 4711. If your enquiry is not urgent, please help us by calling at a later date.
Other key customer numbers you may need are:
- Environmental services: 909 6500
- Registrars service: 909 6501
- Highways: 909 6505
Gateway centres
The Gateway centres at Eccles, Pendleton and Walkden are open as usual.
Children's social services
All four locality teams are now open.
If you need an urgent response from a locality team, please telephone the contact centre on 0161 909 6530.
Youth services
Details of available youth services.
Adult social care
All services are now running as usual.
All our social care offices are now open. Click for contact details.
Last week the council launched Operation Cold Call. We telephoned 1,300 older people to check that they were okay. Most of them told us they were fine but asked us to check back; we are telephoning these people this week. Some needed help collecting food, medication or heating. Where we did not receive a reply, the police agreed to visit and have now checked on more than 350 elderly residents. We will continue to identify and telephone residents who may need extra support during the cold weather.
Gritting
Downloadable documents showing the primary routes in the city which are being gritted as a priority and the secondary routes which have now also been gritted, together with a map, are now available. More details about gritting.
Housing
Care on Call can be contacted via the alarm call service or 0161 607 7133.
Belmont Homeless Families Unit and Petrie Court can be accessed via the Housing Advice Service.
Housing Advice Service is open but lines may be busy. The advice line is 0161 793 2020 or housing.advicecentre@salford.gov.uk or via Housing Advice Service.
Supported tenancies are can be accessed via 0161 607 1620 or text 07966 316320.
Salix Homes
Salix Homes are open as usual today.
The normal emergency service will also continue with priority given to ensuring that we carry out as many emergency repairs and gas repairs as possible.
Given the likely limited number of available of repair/gas operatives, the priority for emergency repairs will be vulnerable customers.
Customers can contact Salix Direct at any time on 0800 218 2000 (calls are automatically transferred to the 1st Response Team from 6.30pm).
City West
More information is available on the City West website including contact details.
City West's emergency repair service continues to operate as normal. Should you need to report an emergency repair please contact 0300 123 5522.
Bereavement Services
Funerals are taking place as scheduled unless families request a cancellation.
Registrars
The Register Office is open as usual. Click for details about the Registrars service.
Building Control services
We are working hard to maintain business as usual. Please click here for details about Building and Development Control Services.
Leisure facilities
Libraries are now open as usual. Find your local library.
The Museum and Art Gallery is open. Please call 0161 778 0800 before travelling if you are planning a visit.
All Fit City Centres, Community Centres and Salford Sports Village are now operating as per the normal schedule. If you have any queries please contact the centre directly.
Bridgewater Canal Corridor Masterplan consultation events
A number of consultation events have been cancelled due to current weather conditions. We are hoping to arrange new dates later in the month.
Please see the consultation schedule for updates and alternative dates to view the consultation materials.
Transport and other services
Below are links to other useful websites.
- United Utilities - frozen pipes information
- Salford City College
- Salford Royal
- University of Salford
- Public transport information from GMPTE
- Metrolink
- National Rail Enquiries
- Greater Manchester Police
- Stagecoach Bus
- First Group
- BBC local travel
- BBC local news
- MET Office
There may be some disruption if there is a further heavy snowfall. Please check this website page for details.
Key updates will also be published on Twitter, if you've got a Twitter account don't forget to follow us.
This page was last updated on 15 January 2010
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