Service performance indicators (SPIs)

The department for communities and local government (DCLG) requires Supporting People teams to submit quarterly information regarding performance indicators (PI).

These are national PIs and are mandatory. Some of these indicators are included in the comprehensive performance assessment for the local authority.

Performance data is used by the government to assess how well the Supporting People programme is meeting its objectives in delivering positive outcomes for vulnerable service users.

Salford are committed to ensuring that this is not just a data collecting exercise but a way of measuring performance, indicating trends and providing details that help Supporting People in Salford to ensure that services are relevant and of high quality.

The team will visit you in order to validate your PIs, so please ensure that you keep an audit trail by ensuring information is well documented.

Performance indicators are part of a performance management framework and include:

Service performance indicators (SPI)

SPI 1 Availability
SPI 2 Utilisation
SPI 3 Staffing (no longer mandatory)
SPI 4 Throughput

Key performance indicators (KPI)

KPI 1 Independent Living (longer term services)
KPI 2 Planned Move on (short term services)
KPI 3 Fair access

Deadlines for SPI Workbook Returns 2011 - 2012

Quarter	Start of period	End of period	Deadline
Q1	4 April 2011	3 July 2011	8 July 2011
Q2	4 July 2011	2 October 2011	7 October 2011
Q3	3 October 2011	1 January 2012	6 January 2012
Q4	7 January 2012	1 April 2012	6 April 2012