Complaints and safeguarding

Complaints

The supporting people complaints procedure deals with complaints from:

Service users (customers) about service providers
Complaints from employees about service providers
Complaints about the supporting people service/team

Complaints by service users about service providers

If you are a service user complaining about a service provider you can complain through the service’s own complaints procedure or alternatively contact the supporting people team.

Complaints by employees of service providers

If you are an employee of a service provider complaining about a provider you can make a formal complaint in writing to the supporting people team.

Complaints about supporting people

Complaints about the supporting people service/team are dealt with by the housing performance team. Please follow the Salford City Council complaints procedure.

Safeguarding children and vulnerable adults

What is it?

Safeguarding is the process of protecting children and vulnerable adults from abuse and/or neglect from others.

Who do we safeguard?

Children under 18 years old and vulnerable adults aged 18 and over. Concerns over young people aged 16 and 17 years old should be dealt with by Children’s Services.

What should you do if you have safeguarding concerns?

You can speak to your support worker at your service provider if you are worried that you or someone you know is being abused and/or neglected.

If you are not able to speak to your support worker about your concerns, or if you have a safeguarding concern about a member of staff from your service provider, you can contact the Supporting People Team on 0161 793 2220.

You can also contact the teams below for advice

Children

If you are a worried about a child or young person (up to 18 years), you can ring Children's Services referral and assessment team on 0161 603 4500 or email worriedaboutachild@salford.gov.uk.

Adults

If you are worried about a vulnerable adult, you can ring the safeguarding reporting line on 0161 909 6517.

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