How to phone us
The city council operates a customer contact centre to handle many types of service enquiries and transactions. If we are unable to fully resolve your enquiry when you phone, we will refer the details of your call to the relevant service provider.
You can call us at the following times, unless it's a public holiday, and where possible please quote your reference number.
- 8.00am to 6.30pm on Monday, Tuesday, Thursday and Friday
- 10.00am to 6.30pm on Wednesday
Our main switchboard telephone number is 0161 794 4711, and you can ring us on this number from 8.30am to 5.00pm Monday to Friday.
For education or school related enquiries please telephone 0161 909 6539 from 8.30am to 5.00pm Monday to Friday.
And please see our Emergency Service section below, if you have an emergency outside normal office hours.
Please use the relevant telephone number outlined below, and please be aware calls may be monitored or recorded for training and quality purposes.
| Department | Telephone |
|---|---|
| Adult Social Care | 0161 909 6517 |
| Anti-social behaviour and empty properties | 0161 909 6544 |
| Automated payments service | 0161 793 3325 |
| Blue badge disabled parking applications | 0161 909 6508 |
| Building control | 0161 779 6175 |
| Business Rates (NNDR) | 0161 909 6542 |
| City West Housing Trust repairs | 0300 123 5522 |
| Children - abuse or neglect | 0161 603 4500 |
| Children's services (family support) | 0161 603 4500 |
| Comments, compliments and complaints | 0161 909 6540 |
| Council tax liability and billing | 0161 909 6502 |
| Council tax paperless direct debits | 0161 909 6502 |
| Council tax recovery | 0161 909 6522 |
| Eccles Gateway | 0161 909 6528 |
| Environmental protection | 0161 909 6500 |
| Environmental services | 0161 909 6500 |
| Forms (council tax discount and exemption applications forms) | 0161 909 6506 |
| Free school meals | 0161 909 6508 |
| Highways and traffic management (including street lighting) | 0161 909 6505 |
| Housing and council tax benefit (all tenancies) | 0161 909 6504 |
| Housing and council tax benefit (new telephone claims only) | 0161 909 6506 |
| Libraries | 0161 909 6507 |
| Pendleton Gateway | 0161 909 6538 |
| Planning | 0161 909 6545 |
| Registrar of births, deaths and marriages | 0161 909 6501 |
| Salford customer account | 0161 909 6567 |
| Salford Home Search | 0161 909 6514 |
| Salix Direct freephone number. Please note: a call charge may apply if you call us on this number using your mobile phone | 0800 218 2000 |
| Salix Direct for mobile phone users. Please note: network call charges will vary | 0161 909 6559 |
| School Admissions | 0161 909 6508 |
| Skills and Work | 0161 909 6503 |
| Walkden Gateway | 0161 909 6518 |
- Our Minicom (Type Talk for hearing-impaired customers) number is 0161 909 6527
- If the service you require is not shown, please call 0161 794 4711 during office hours, or outside normal office hours in an emergency, please see Emergency Service below
Our postal address is Customer and Support Services, Chorley Road, Swinton, Salford M27 5AW. Other postal addresses are available. Please remember to quote any relevant reference numbers when you call or write to us.
Salford City Council's Emergency Service
Outside normal office hours, including weekends and public holidays, the council's Emergency Service can be contacted by telephoning 0161 794 8888 (minicom: 0161 793 3303) or emailing emergency.service@salford.gov.uk.
Please note: email should only be sent to the out of hours Emergency Service between the hours of 4.30pm and 8.30am from Monday to Friday, at weekends between 3.30pm on Friday and 8.30am on Monday and anytime on a bank holiday.
All calls to our emergency service are recorded for security purposes. A call queuing system is in operation: when you get a ringing tone, please stay on the line - your call will be answered.
This page was last updated on 9 August 2011
