User satisfaction survey - 2007 archive
We conduct an independent exit survey for visitors to this website. The following table shows results for 2007.
| 2007 data | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sept | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Sample size | 683 | 570 | 613 | 549 | 561 | 495 | 544 | 507 | 444 | 514 | 480 | 358 |
| Q1 Did you find what you were looking for? (Yes, partly / completely) |
70% | 72% | 68% | 75% | 76% | 74% | 76% | 74% | 77% | 73% | 74% | 78% |
| Q2 How would you rate the look and feel (site design)? (OK / satisfied / very satisfied) |
68% | 78% | 74% | 84% | 85% | 85% | 86% | 85% | 87% | 85% | 88% | 90% |
| Q3 Rate the ease of getting around the site (OK / satisfied / very satisfied) |
71% | 75% | 76% | 82% | 83% | 81% | 82% | 81% | 82% | 81% | 85% | 83% |
| Q4 Rate ease of finding specific information (OK / satisfied / very satisfied) |
64% | 67% | 66% | 73% | 74% | 70% | 72% | 72% | 73% | 71% | 75% | 76% |
| Q5 Rate usefulness of the site search (OK / satisfied / very satisfied) |
68% | 69% | 69% | 77% | 77% | 74% | 78% | 76% | 77% | 76% | 78% | 79% |
| Q6 Rate the value of information provided (OK / satisfied / very satisfied) |
68% | 75% | 74% | 80% | 81% | 80% | 80% | 79% | 81% | 78% | 82% | 83% |
| Q7 How likely are you to return in the future? (likely / very likely) |
77% | 69% | 77% | 71% | 74% | 74% | 77% | 76% | 77% | 76% | 77% | 78% |
| Q8 Overall, how satisfied are you with your visit today? (OK / satisfied / very satisfied) |
81% | 84% | 75% | 82% | 83% | 82% | 83% | 82% | 85% | 82% | 84% | 85% |
Archived figures are available for 2006, 2005 and 2004.
This page was last updated on 9 February 2010
