User satisfaction survey - 2008 archive
We conduct an independent exit survey for visitors to this website. The following table shows results for 2008.
| 2008 data | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sept | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Q1 Did you find what you were looking for? (Yes, partly / completely) |
78% | 82% | 79% | 79% | 79% | 81% | 76% | 77% | 77% | 80% | 78% | 76% |
| Q2 How would you rate the look and feel (site design)? (OK / satisfied / very satisfied) |
90% | 90% | 92% | 89% | 93% | 92% | 90% | 89% | 91% | 90% | 92% | 90% |
| Q3 Rate the ease of getting around the site (OK / satisfied / very satisfied) |
86% | 86% | 88% | 84% | 89% | 88% | 85% | 85% | 88% | 86% | 87% | 84% |
| Q4 Rate ease of finding specific information (OK / satisfied / very satisfied) |
75% | 79% | 80% | 77% | 82% | 82% | 79% | 78% | 81% | 81% | 80% | 79% |
| Q5 Rate usefulness of the site search (OK / satisfied / very satisfied) |
68% | 69% | 57% | 68% | 72% | 71% | 70% | 69% | 68% | 64% | 65% | 67% |
| Q6 Rate the value of information provided (OK / satisfied / very satisfied) |
84% | 83% | 84% | 80% | 88% | 85% | 84% | 82% | 85% | 84% | 85% | 83% |
| Q7 How likely are you to return in the future? (likely / very likely) |
74% | 75% | 76% | 74% | 78% | 69% | 68% | 66% | 69% | 71% | 73% | 65% |
| Q8 Overall, how satisfied are you with your visit today? (OK / satisfied / very satisfied) |
84% | 87% | 88% | 86% | 89% | 87% | 86% | 85% | 87% | 86% | 88% | 84% |
Archived figures are available for 2007, 2006, 2005 and 2004.
This page was last updated on 9 February 2010
