User satisfaction survey - 2010 archive
We conduct an independent exit survey for visitors to this website. The following table shows results for 2010.
| 2010 data | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sept | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Did you find what you were looking for? (Yes, partly / completely) |
78% | 75% | 77% | 76% | 72% | 73% | 76% | 78% | 73% | 76% | 76% | 79% |
| How would you rate the look and feel (site design)? (OK / satisfied / very satisfied) |
89% | 88% | 89% | 85% | 89% | 91% | 89% | 87% | 90% | 90% | 88% | 90% |
| Rate the ease of getting around the site(OK / satisfied / very satisfied) | 83% | 82% | 84% | 83% | 83% | 87% | 86% | 83% | 85% | 85% | 85% | 87% |
| Rate ease of finding specific information (OK / satisfied / very satisfied) |
77% | 78% | 79% | 77% | 77% | 77% | 77% | 76% | 79% | 82% | 82% | 81% |
| Rate usefulness of the site search(OK / satisfied / very satisfied) | 60% | 58% | 62% | 58% | 58% | 63% | 57% | 53% | 59% | 39% | 59% | 59% |
| Rate the value of information provided(OK / satisfied / very satisfied) | 79% | 78% | 84% | 77% | 81% | 78% | 79% | 77% | 80% | 82% | 85% | 83% |
| Rate usefulness of the mapping facilities(OK / satisfied / very satisfied) | 44% | 45% | 49% | 44% | 45% | 46% | 45% | 46% | 47% | 48% | 48% | 45% |
| How likely are you to return in the future?(likely / very likely) | 76% | 70% | 69% | 70% | 67% | 65% | 69% | 69% | 66% | 67% | 65% | 68% |
| Overall, how satisfied are you with your visit today?(OK / satisfied / very satisfied) | 83% | 84% | 88% | 81% | 82% | 83% | 83% | 84% | 80% | 82% | 86% | 85% |
Archived figures are available for previous years from the links on the left of this page.
This page was last updated on 11 February 2011
