Landlord portal

Important information for landlords – please read

As a landlord who has housing benefit paid directly to you from Salford City Council we want to update you on some important changes. These developments reflect how we are making services quicker, easier and better experiences for customers, as well as working more efficiently. It involves saving money, using technology and responding to increasing customer expectations.

The new landlord portal will provide you with many benefits including 24/7 access to:

• Ask us a general enquiry
• Check payments, giving you a breakdown of the payments you have received for each of your tenants in receipt of housing benefit
• Review individual cases, allowing you to view details such as next payment dates and entitlement details
• Export required data to spreadsheets
• View all benefit decision notices online including overpayment notices
• From now on paper schedules and decision notices will not be issued

Digital first

As part of our Digital First customer strategy, we need to ensure everyone has access to our online landlord portal. This is really important as with effect from 8 March 2021, we will no longer issue paper or electronic payment schedules, issue paper or electronic benefit decision notices directly to landlords or will be able to offer telephone assistance.