Landlord portal

New and improved landlord portal

The current portal will be closed down from 31 October 2019.

From 1 November 2019 you will need to start using your new log in details, these will be emailed to you directly.

The new landlord portal will provide you with many benefits including 24/7 access to:

  • Check payments, giving you a breakdown of the payments you have received for each of your tenants in receipt of housing benefit
  • Review individual cases, allowing you to view details such as next payment dates and entitlement details
  • Export required data to spreadsheets
  • View all benefit letters online

In future, if you have a query, there will be no need to wait on hold to speak to someone during office hours as all information will be available online.

Digital first

As part of our digital first customer strategy we need to ensure everyone has access to our online landlord portal. This is really important because soon we will no longer post out paper schedules, benefit entitlement notices or be able to offer telephone assistance.

If you haven’t already registered for the new portal then please make sure you complete the form below.

Register for the new landlord portal

The landlord portal allows private and social landlords, who receive housing benefit payments for their tenants to:

  • Check payments, giving you a breakdown of the payments you have received for each of your tenants in receipt of housing benefit
  • Review individual cases, allowing you to view claim details such as next payment dates and entitlement details
  • Export required data to spreadsheets
  • Stop receiving payment schedules

Unfortunately, the landlord portal does not work with Safari browser. This product is only supported on Chrome or Internet Explorer 11.

Access the landlord portal

Need an account?

If you do not have an account you can request one below.

Request an account

Having problems accessing the portal?

Complete the access issues form.

Access issues form

User manual

Download the user guide (Adobe PDF format, 783kb)

This page was last updated on 11 October 2019

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