I have received a notification to isolate

Please read this information very carefully before making an application.

If you have received a notification to self-isolate from NHS Test and Trace on or after 28 September 2020 you may be eligible for a test and trace support payment of £500.

You can apply for a Test and Trace support payment if you can demonstrate that ALL six of the following criteria apply to you. Your application must be received within 42 days of the first day of your self-isolation period.

  1. I have received an NHS Test and Trace notification on or after Monday 28 September 2020 either because I have tested positive for coronavirus or have recently been in close contact with someone who has tested positive. IMPORTANT: With effect from 16 August 2021, If you are fully vaccinated and are identified as a contact you will no longer be required to self-isolate. This will mean that as you are a fully vaccinated contact you will not be eligible for a payment unless you test positive, at which point you would become eligible - subject to meeting all other criteria.
  2. I have responded to messages received from NHS Test and Trace (by email, text, letter or phone call) in which I have provided my contact details and where I tested positive, and the details of my contacts.
  3. I am currently employed or self-employed.
  4. I am unable to work from home.
  5. I will lose income during the period that I am required to self-isolate.
  6. I am currently in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary payments

If you meet criteria 1 to 5 of the above but you do not meet criteria 6 you can be considered for a discretionary payment.

You will need to demonstrate that ALL five of the below criteria apply to you, click the box to see them.

Your application must be received within 42 days of the first day of your self-isolation period.

Discretionary payments criteria

  1. I have received an NHS Test and Trace notification on or after Monday 28 September 2020 either because I have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.
  2. I have responded to messages received from NHS Test and Trace (by email, text, letter or phone call) in which I have provided my contact details and where I tested positive, and the details of my contacts.
  3. I am currently employed or self-employed.
  4. I am unable to work from home.
  5. I will lose income during the period that I am required to self-isolate which will cause me financial hardship.

You can use the same application form to apply for a discretionary payment.

Support from Salford City Council during coronavirus

Whether you’re eligible for this support payment or not, if you need help, you can call our Spirit of Salford helpline. It’s been set up to help residents on the different issues they may be facing at the moment.

Before you start your application

You will also be asked to give information about your employment or self-employment so we can check that you cannot work from home and that you will lose income because you are self-isolating.

At the end of the application form, you will be asked to upload documentary evidence to support your application.

Do not start your application until you have all your evidence ready as you cannot add it once it has been submitted.

You can upload PDF and Microsoft Word documents and photographs/images of documents.

Required evidence

This is the evidence you will need to have ready. Please note that we cannot consider your application without all of this:

  • Your notification from NHS Test and Trace asking you to self-isolate (this will include a Unique 8 digit ID number and must have been sent to you on or after Monday 28 September 2020). Please note this is different to the 12 digit reference number from the NHS to provide to employers.
  • Your most recent bank statement.
  • If you are employed - proof of your employment, for example your most recent pay slip.
  • If you are self-employed, evidence of your self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact.

Who is not eligible?

You will not be eligible for the scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you self-isolate if you are furloughed
  • Can work from home during a period of self-isolation.
  • With effect from 16 August 2021, if you are fully vaccinated and are identified as a contact you will no longer be required to self-isolate and therefore you will not be eligible for a payment.
  • Have not received a notification from NHS Test and Trace telling you to self-isolate.
  • You have not responded to messages received from NHS Test and Trace (by email, text, letter or phone call) in which you have been asked to provide your contact details, where you tested positive, and the details of your contacts.

Apply for the Test and Trace support payment

Some frequently asked questions

What are Test and Trace support payments?

The Government has set up the Test and Trace support payment scheme to help residents whose earnings are affected by staying at home and isolating for 14 days. Eligible residents can apply to their Local Authority for a one off Test and Trace support payment of £500.

What will happen if I don't self-isolate?

If you do not self-isolate, there is a fine of £1,000 for breaching self-isolation rules, but this could increase to up to £10,000 for repeat offences and serious breaches, including if you prevent others from self-isolating (for example, if you own a business and threaten self-isolating staff with redundancy if they do not go to work).

Are applications from members of the same household allowed?

People who live in the same household can each make an individual application to receive a support payment if they each meet the eligibility criteria.

Can I make more than one claim?

You can claim more than once if you are told to self-isolate multiple times. This is as long as you meet the eligibility criteria for each individual claim and your periods of self-isolation do not overlap.

Can I help someone else make an application, or make an application on their behalf?

You can help someone else fill out an application, or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else; payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace. 

Can I apply after my period of self-isolation has ended?

You must make your application within 42 days from the first day of your self-isolation period if you meet the eligibility criteria.

Is a Test and Trace support payment taxable?

Yes, the support payment will be subject to income tax but will not be subject to National Insurance contributions. Tax will not be deducted from the payment itself. You will need to declare the payment to HMRC.

Can my bank take the payment to pay my overdraft?

You should contact your bank and ask to make a ‘first right of appropriation of funds order’ to prevent the payment being used to pay your overdraft.

Can I get a payment if I have two jobs and I can only do one from home?

If you have two part-time jobs and are continued to be paid a full wage by one employer, but the other employer is not paying you whilst you are self-isolating then you can be eligible for a Test and Trace Support payment if you meet all the eligibility criteria.

Can I get a Test and Trace support payment if I am currently furloughed by my employer?

No.

Can I claim a Test and Trace support payment if my child has been sent home from school and has received an 8 digit reference number from NHS test and trace?

Yes you can claim if you are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. Please note that from 16 August 2021 anyone under 18 who is a contact will become exempt from self-isolation. This will mean that most parents and guardians will not be eligible for a payment if their child is identified as a contact, as the child will no longer be required to self-isolate. Children who have tested positive will still be required to self-isolate. Parents/guardians will be eligible, for a Test and Trace Support payment regardless of whether they are fully vaccinated as they may need to stay at home and look after their child (all other criteria also needs to be met).

Does the payment impact existing benefit entitlements?

No, the payment does not affect existing entitlements to:

  • Universal Credit
  • Pension Credit
  • Income-related Employment and Support Allowance
  • Income-based Job Seeker’s Allowance
  • Income Support
  • Housing benefit

The payment will also be disregarded as income for the purposes of tax credits.

How long is the scheme open for?

The closing date for applications is 31 March 2022.

Test and Trace support payments

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