My child is having to isolate

Please read this information very carefully before making an application.

You can apply for a Test and Trace support payment if you can demonstrate all five of the following criteria.

  1. You are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  2. You are employed or self-employed.
  3. You cannot work from home while undertaking caring responsibilities and will lose income as a result.
  4. Your child or young person is aged 15 or under (or 25 or under with an Education, Health and Care Plan) and normally attends an education or childcare setting, and has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19. Please note: from 16 August 2021 anyone under 18 who is a contact will become exempt from self-isolation. This will mean that most parents and guardians will not be eligible for a payment if their child is identified as a contact, as the child will no longer be required to self-isolate. Children who have tested positive will still be required to self-isolate. Parents/guardians will be eligible, for a Test and Trace Support payment regardless of whether they are fully vaccinated as they may need to stay at home and look after their child (other criteria also needs to be met)
  5. You are currently in receipt of one of the following:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit and/or Pension Credit

Discretionary payments

If you meet criteria 1 to 4 of the above but you do not meet criteria 5 you can be considered for a discretionary payment.

You will need to demonstrate that all four of the below criteria apply to you

  1. You are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period
  2. You are employed or self-employed.
  3. You cannot work from home while undertaking caring responsibilities and as a result you will lose income which will cause you financial hardship.
  4. Your child or young person is aged 15 or under (or 25 or under with an Education, Health and Care Plan) and normally attends an education or childcare setting, and has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Support from Salford City Council during coronavirus

Whether you’re eligible for this support payment or not, if you need help, you can call our Spirit of Salford helpline. It’s been set up to help residents on the different issues they may be facing at the moment.

Before you start your application

You will also be asked to give information about your employment or self-employment so we can check that you cannot work from home and therefore will lose income because you are self-isolating.

At the end of the application form, you will be asked to upload documentary evidence to support your application.

Do not start your application until you have all your evidence ready as you cannot add it once it has been submitted.

You can upload PDF and Microsoft Word documents and photographs/images of documents.

Evidence you'll need to provide

This is the evidence you will need to have ready. Please note that we cannot consider your application without all of this:

  • Your most recent bank statement.
  • If you are employed - proof of your employment, for example your most recent pay slip.
  • If you are self-employed, evidence of your self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact.

You will also need

Your child’s eight-digit NHS Test and Trace ID number (This is where your child has received notification directly from NHS Test and Trace telling them to self-isolate)

OR

A communication from your child or young person’s education or childcare setting confirming that they have to self-isolate. This is for children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive.

OR

A screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for young people aged 16 to 25 who have additional support needs and who has been notified to self- isolate by the NHS COVID-19 APP.

Your application will be checked with your child or young person’s education or care setting.

Apply for the Test and Trace support payment

Frequently asked questions

What are Test and Trace support payments?

The Government has set up the Test and Trace support payment scheme to help residents whose earnings are affected by staying at home and isolating for 14 days. Eligible residents can apply to their Local Authority for a one off Test and Trace support payment of £500.

Can I have my application backdated?

Your child or young person must have been told to self-isolate on or after Monday 8 March 2021. Applications can be backdated to this point if the application is made up to six weeks (42 days) after the child or young person was told to self-isolate and the parent or guardian meet all the other eligibility criteria (for the main or the discretionary scheme).

Can more than one parent/guardian apply for this payment?

Parents and guardians who are not legally required to self-isolate can make one application per household for the child or young person’s self-isolation period.

What happens if I have two or more children who have been told to self-isolate?

One parent or guardian per household may apply for the child or young person’s self-isolation period. This means that a parent or guardian can claim more than once provided their child or young person’s self-isolation periods do not overlap. This applies irrespective of whether the parent or guardian is claiming twice for the same child, or for two or more children.

Can I make more than one claim?

You can claim more than once if your child/young person is told to self-isolate multiple times. This is as long as you meet the eligibility criteria for each claim and the periods do not overlap.

Can I apply after my child or young persons period of self-isolation has ended?

You must make your application within 42 days from the first day of your self-isolation period if you meet the eligibility criteria.

Is a Test and Trace support payment taxable?

Yes, the support payment will be subject to income tax but will not be subject to National Insurance contributions. Tax will not be deducted from the payment itself. You will need to declare the payment to HMRC.

Can my bank take the payment to pay my overdraft?

You should contact your bank and ask to make a ‘first right of appropriation of funds order’ to prevent the payment being used to pay your overdraft.

Can I get a payment if I have two jobs and I can only do one from home?

If you have two part-time jobs and you continue to be paid a full wage by one employer but the other employer is not paying you whilst you take time off work to care for your child or young person for their period of self-isolation, then you may be eligible for a Test and Trace Support payment if you meet all the eligibility criteria.

Does the payment impact existing benefit entitlements?

No, the payment does not affect existing entitlements to:

  • Universal Credit
  • Pension Credit
  • Income-related Employment and Support Allowance
  • Income-based Job Seeker’s Allowance
  • Income Support
  • Housing benefit

The payment will also be disregarded as income for the purposes of tax credits.

How long is the scheme open for?

The closing date for applications is 31 March 2022.

Test and Trace support payments

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