Changes to Register Office services because of coronavirus

The Register Office is introducing emergency measures to prioritise their services.

Death registrations

Due to the Emergency Coronavirus Act 2020 from Monday 30 March 2020 all appointments will now be completed by telephone. There will be no access to the Register Office in person.

The Register Office is only offering death registration appointments during this time.

You should still ring to make an appointment on 0161 793 2500. The Registrars’ will telephone you on the date and time of your appointment to take some information to complete the registration. If you require death certificates you can pay over the phone with a debit/credit card at the time of your appointment. The certificates will be posted out to you by first class mail.

The paperwork for the funeral will be sent directly to your undertakers.

We thank you for your understanding at this difficult time.

Please be aware deaths still need to be registered within five days from the date of death.

You will need to contact the hospital or your GP to confirm that the medical cause of death certificate will be scanned to the Register Office before you attend your appointment to register.

All medical cause of death certificates will now be received by email and scanning and should be sent to We will advise you further when you make your appointment.

If the death has been referred to the coroner, you need to ensure the paperwork is ready before making your appointment. Please see our web pages for more information on the procedure for registering a death.

Wedding and civil partnership ceremonies

Following the government announcement on the 23 March 2020 we are now cancelling all ceremonies up to and including the 14 April 2020. This includes ceremonies taking place at the Town Hall and all venues that are licenced to hold ceremonies.

We will be contacting all our customers affected by this as soon as possible. We are very sorry to have to make this decision and understand this will be very upsetting for our customers. We will be offering you the opportunity to postpone your ceremony date or have a refund.

At this present time, there are no plans to cancel further ceremonies after the 14 April 2020. However, this will be dependent on any further announcements from the government.

Any ceremonies that haven’t been cancelled in line with the government guidelines we are now limiting attendance at ceremonies to the bride/groom or both civil partners plus two witnesses only. This means you can only have four people present at your ceremony. We apologise for any upset this may cause and hope you understand the necessity in making this decision.

If you are contacted by your venue, to say your ceremony has to be cancelled please contact us at your earliest opportunity.

If you have concerns regarding your ceremony and wish to cancel or postpone your ceremony please contact us as soon as possible.

We are now not taking any more bookings for ceremonies until further notice. This includes any ceremonies that you may wish to book up to two years ahead. This is because we have limited staff available who need to focus on death registrations. We apologise for any inconvenience this may cause.

We will not be taking any notice of marriage or civil partnership appointments. If you need to give your notice of marriage or civil partnership where your ceremony has already been booked, you should provide evidence and a valid reason as to why the ceremony is still going ahead. Please contact us for further advice.

Birth registrations

We are suspending birth registrations until further notice. If you have a baby who’s birth was in the Salford area, and is approaching the 42 day deadline please contact the office for further advice. If your baby was born in Manchester or Bolton, please contact those Register Offices for advice on registering your baby. We apologise for any inconvenience this may cause.

British citizenship ceremonies

Following advice from the Home Office and Salford City Council, British citizenship ceremonies have currently been suspended for three months. As soon as we have further Home Office information we will update our web pages.

Applications for certificates

We will continue to issue copy birth, death or marriage certificates at present. However, to apply for a certificate you must apply online or telephone us. We are currently now not offering this service face to face. Therefore please do not attend the office to obtain a certificate as we will be unable to process your request.

Appointments at other venues

Appointments at Broughton Hub and Salford Royal Hospital will no longer be available until further notice.

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