Changes to Register Office services because of coronavirus

The Register Office is introducing emergency measures to prioritise their services.

Death registrations

Due to the Emergency Coronavirus Act 2020 from Monday 30 March 2020 all appointments will now be completed by telephone. There will be no access to the Register Office in person.

The Register Office is only offering death registration appointments during this time.

You should still ring to make an appointment on 0161 793 2500. The Registrars’ will telephone you on the date and time of your appointment to take some information to complete the registration. If you require death certificates you can pay over the phone with a debit/credit card at the time of your appointment. The certificates will be posted out to you by first class mail.

The paperwork for the funeral will be sent directly to your undertakers.

Due to the ongoing coronavirus pandemic, we will not be issuing copy certificates. However, if you are applying for a certified copy for a recent death or the initial certificate after an inquest has taken place, please call 0161 793 2500.

We thank you for your understanding at this difficult time.

Please be aware deaths still need to be registered within five days from the date of death.

You will need to contact the hospital or your GP to confirm that the medical cause of death certificate will be scanned to the Register Office before you attend your appointment to register.

All medical cause of death certificates will now be received by email and scanning and should be sent to registeroffice@salford.gov.uk. We will advise you further when you make your appointment.

If the death has been referred to the coroner, you need to ensure the paperwork is ready before making your appointment. Please see our web pages for more information on the procedure for registering a death.

Wedding and civil partnership ceremonies

The government have announced that ceremonies can now go ahead from the 4 July 2020. Salford Register Office is delighted to confirm ceremonies at the Town Hall will re-commence on 18 July 2020.

We will be contacting all our customers who have ceremonies booked, up to 6 weeks in advance to discuss options as soon as possible.

Ceremonies at the Town Hall

We are committed to ensuring the safety of all our customers and staff and have adhered to the government guidelines. This has allowed us to accommodate six guests in addition to the couple and witnesses, whilst maintaining socially distancing measures.

Although the government has announced it is possible to have up to 30 guests at a ceremony, unfortunately this will not be possible for ceremonies at the Town Hall.

To reduce any risks there will also be a reduced ceremony offer which means there will be no readings or music, as advised by the government. Please see the booking conditions at the Town Hall page for further information.

All guests (including the bride/groom/civil partners) will be guided into the room by the Registrar. We cannot allow any separate entrance by the bride/groom/civil partners and bridesmaids or pageboys. We also cannot allow any additional guests to wait outside the Register Office until the ceremony is complete as there may be other customers in and around the Civic Centre. This is following the advice of Public Health and the government.

All guests at the ceremony must now wear facemasks following the government guidance. Bride/groom/civil partners are exempt. However, if you do choose to wear a face mask you will be asked to remove them during the spoken vows.

We are contacting all our customers who have ceremonies booked to discuss options as soon as possible. These options include either rebooking for 2020 or 2021, or cancelling your ceremony.

If you have any concerns regarding your ceremony please email marriages@salford.gov.uk and we will respond as soon as possible.

We apologise for any upset this may cause and hope you understand the necessity in making this decision.

Ceremonies at approved premises

Venues can only reopen in accordance with the government guidelines and on completion of a risk assessment with assurance that the venue is Covid secure. It will therefore be necessary for the Registrars’ to assess the venue prior to any ceremonies taking part.

This also means you may have a reduced number of guests at your ceremony, dependent on the size of the room and you should contact the venue for advice on volumes of guests permitted. The maximum number of guests permitted at venues will be 30 people (including the couple, witnesses and any photographer). This is in accordance with government guidelines and to ensure all people present can remain socially distancing.

There will be a reduced service for your ceremony which means there will be no readings or live music in accordance with the guidance from the government.

All guests at the ceremony must now wear facemasks following the government guidance. Bride/groom/civil partners are exempt. However, if you do choose to wear a face mask you will be asked to remove them during the spoken vows.

We are contacting all our customers who have ceremonies booked to discuss options as soon as possible. These options include either rebooking for 2020 or 2021, or cancelling your ceremony.

Please see the booking conditions for approved premises for further information.

We are in the process of contacting couples who have booked an approved premise in date order.

If you have concerns regarding your ceremony and wish to cancel or postpone your ceremony please contact us as soon as possible.

NHS Track and Trace

The NHS test and trace service forms a central part of the government’s COVID-19 recovery strategy for England. The service will play an important role in providing an early warning if COVID-19 activity is increasing locally, regionally or nationally. Information will be used by the government to help stop the spread of the virus.

The General Date Protection Regulations allows the Register Office to use your contact information, for this purpose. Your personal data will be deleted after 21 days from the date of your ceremoony and will not be shared with the NHS Track and Trace. Please see the government website for further information. 

New bookings

From 1 August 2020 we will be open for new ceremony bookings within the city of Salford whether it is at one of our venues (subject to venue availability) or the Town Hall. This includes any ceremonies that you may wish to book up to two years ahead.

You should be aware, any future ceremony bookings may be subject to change in accordance with any government guidelines issued and Salford Register Office cannot be held responsible for these changes.

You can also make a provisional booking to secure your date and time if you desire. Please see our ceremony pages for more information.

Notices of marriage/civil partnership

We will only be taking any notices of marriage or civil partnership appointments if your ceremony date is due and if you have previously had your ceremony postponed.

Until the 31 July we will not be taking notices for any new ceremony bookings as we need to prioritise those customers who have had to postpone their original date. If you require a notice appointment and your ceremony is date critical you will be asked to provide evidence that your ceremony had been previously booked and postponed.

If you need to give your notice of marriage or civil partnership where your ceremony date is critical and you have been advised it can now go ahead, please email marriages@salford.gov.uk and we will respond as soon as possible.

From 1 August 2020 you will be able to book appointments for notices of marriage or civil partnership online if you live in the Salford area.  However, if your ceremony is taking place outside the city of Salford, you should check with the Register Office of that district prior to making an appointment at Salford. We will be unable to refund your notice fees, if you make an appointment to attend at Salford to give your notice, and subsequently your ceremony cannot go ahead within another area.  

Churches and religious buildings

From 1 August 2020 we will be able to attend religious buildings where you require a Registrar. However, where a Registrar is required to attend these buildings are required to undertake a risk assessment ensuring the building is Covid safe prior to allowing any ceremonies to go ahead.

From the 1 August 2020 you can book an appointment online to give your notice if you are getting married in any religious building within the city of Salford whether a registrar is required to attend or not. Please see our ceremony pages for more information on the legal requirements for getting married in a church/religious building.

If you require to give a notice before the 1 August 2020 for a ceremony that has been arranged before the 23 March 2020 and had to be postponed please contact marriages@salford.gov.uk.

Birth registrations

From Monday 8 June 2020 you will be able to make an appointment to register the birth of your child. You can make an appointment online. Or telephone 0161 793 2500 if you are unable to use the online appointment system.

You should not make an appointment if you or any member of your household has or is displaying symptoms of the Covid-19 virus. You must ensure you follow the government guidance and self isolate for 14 days before making your appointment.

What to expect when you arrive

The Register Office is operating a strict social distancing policy throughout our offices and you will not be able to access the building without an appointment. Your safety as well as the safety of our Registrars’ is very important, and therefore we will ask that you hand sanitize on entering and exiting the building as well as during your appointment.

We will ensure the social distancing measures are followed by asking you to attend on your own if you are a married couple (as mother or father are able to register). If you are not married, you may attend together as this is required to enter father’s details into the register.

We respectfully ask that all our customers do not bring any prams or children into the office. If you do need to bring your baby with you, you must bring a baby carrier and not a pram.

You should plan your journey to arrive no later than five minutes before your appointment time. You will need to wait outside the Register Office entrance until the doorway is clear. You should then ring the intercom at your appointment time to notify us that you have arrived. We have to be strict in ensuring our customers only enter the building at the allocated appointment time to maintain the safety of all customers and staff. You will not be able to complete the birth registration if you arrive any later than your appointment time. Unfortunately if you do arrive any later we will ask you to make another appointment. This is to ensure we have the minimum customers attending at each appointment time.

We will be operating a strict entrance policy, ensuring only one appointment at a time enters the building. We do ask that you follow the social distancing guidance outside the building and markers are in place for you to stand whilst you wait for access.

Only one person (maximum two) can come to the door to gain access to the building. You will be asked for your name and your appointment time via the intercom. Once this is confirmed you will enter the building and be directed where to go. Please therefore do not come to the Register Office door, until the previous customer(s) have entered and the doorway is clear.

Please be aware there will be no access to toilets or baby changing facilities during this time, to ensure the government guidelines are followed.

We are operating a one-way system for your safety and therefore when you have completed the registration, you will be shown where to exit.

Disabled access

If you require disabled access please do not book your appointment online. You will need to telephone 0161 793 2500. This is so we can book your appointment for you at a suitable and convenient time, allowing you access to the building whilst maintaining your own safety.

Booking information

When you book your appointment you will be sent confirmation of your date and time and what to bring with you to the appointment.

Please see our how to register a birth page for more information and what you will need to provide at your appointment.

British citizenship ceremonies

It has been announced that British Citizenship Ceremonies can now re-start with a limited service to keep everybody safe. This means that until further notice, all our citizenship ceremonies will be offered on an individual basis. We are unable to conduct public group ceremonies at this time.

We will be prioritising those customers who have been delayed due to the pandemic and have been waiting to have their ceremony since March 2020. Therefore from Thursday 23 July we would like to invite those customers who have already received their Home Office invitation letter, to contact Salford Register Office to book a date for their individual ceremony. You will need to bring your Home Office letter and photographic identification when attending your ceremony. 

Ceremonies will be completed in a private room within the Register Office and will start from 4 August 2020 onwards. Only the applicant will be allowed to attend, we cannot accommodate any children or guests. If you do prefer to wait until group ceremonies become available you may do so. You should inform Salford Register Office if you choose to do this.

If you have any queries please email registeroffice@salford.gov.uk

Applications for certificates

Due to the ongoing Covid-19 pandemic, we are offering a limited service for copy certificates. If you are applying for a certified copy for a recent death or the initial certificate after an inquest has taken place, please call 0161 793 2500. You will be able to order the certificate by telephone and pay with a debit or credit card. The certificate will be posted by first class Royal Mail.

If you require an urgent birth or marriage certificate this will be considered on a case by case basis. Please telephone 0161 793 2500. You may be able to order the certificate by telephone and pay with a debit or credit card. If you do have an urgent request the certificate will be posted by first class Royal Mail.

At this present time we are unable to process any certificate requests for genealogy.

We are constantly reviewing the situation in line with government guidelines and thank you for your understanding during this time.

Appointments at other venues

Appointments at Broughton Hub and Salford Royal Hospital will no longer be available until further notice.

This page was last updated on 21 July 2020

Births, marriages and deaths

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