Changes to Register Office services because of coronavirus

The Register Office is introducing emergency measures to prioritise their services.

Death registrations

Due to the Emergency Coronavirus Act 2020 from Monday 30 March 2020 all appointments will now be completed by telephone. There will be no access to the Register Office in person.

The Register Office is only offering death registration appointments during this time.

You should still ring to make an appointment on 0161 793 2500. The Registrars’ will telephone you on the date and time of your appointment to take some information to complete the registration. If you require death certificates you can pay over the phone with a debit/credit card at the time of your appointment. The certificates will be posted out to you by first class mail.

The paperwork for the funeral will be sent directly to your undertakers.

Due to the ongoing coronavirus pandemic, we will not be issuing copy certificates. However, if you are applying for a certified copy for a recent death or the initial certificate after an inquest has taken place, please call 0161 793 2500.

We thank you for your understanding at this difficult time.

Please be aware deaths still need to be registered within five days from the date of death.

You will need to contact the hospital or your GP to confirm that the medical cause of death certificate will be scanned to the Register Office before you attend your appointment to register.

All medical cause of death certificates will now be received by email and scanning and should be sent to registeroffice@salford.gov.uk. We will advise you further when you make your appointment.

If the death has been referred to the coroner, you need to ensure the paperwork is ready before making your appointment. Please see our web pages for more information on the procedure for registering a death.

Wedding and civil partnership ceremonies

Following the government guidance we are now cancelling all ceremonies up to and including the 30 June 2020. This includes ceremonies taking place at the Town Hall and all venues that are licenced to hold ceremonies.

We will be contacting all our customers affected by this as soon as possible. We are very sorry to have to make this decision and understand this will be very upsetting for our customers. We will be offering you the opportunity to postpone your ceremony date, choose a provisional date in 2021 or have a refund.

We are continuing to follow the government guidelines which could result in further ceremonies being cancelled after this date. If you have any concerns regarding your ceremony please email marriages@salford.gov.uk and we will respond as soon as possible.

Any ceremonies that haven’t been cancelled in line with the government guidelines we are now limiting attendance at ceremonies to the bride/groom or both civil partners plus two witnesses only. This means you can only have four people present at your ceremony. We apologise for any upset this may cause and hope you understand the necessity in making this decision.

If you are contacted by your venue, to say your ceremony has to be cancelled please contact us at your earliest opportunity.

If you have concerns regarding your ceremony and wish to cancel or postpone your ceremony please contact us as soon as possible.

We are now not taking any more bookings for ceremonies until further notice. This includes any ceremonies that you may wish to book up to two years ahead. This is because we have limited staff available who need to focus on death registrations. We apologise for any inconvenience this may cause.

We will not be taking any notice of marriage or civil partnership appointments. If you need to give your notice of marriage or civil partnership where your ceremony has already been booked, you should provide evidence and a valid reason as to why the ceremony is still going ahead. Please contact us for further advice.

Birth registrations

From Monday 8 June 2020 you will be able to make an appointment to register the birth of your child. You will be able to make an appointment online, details will be published on Monday. Or telephone 0161 793 2500 if you are unable to use the online appointment system, please do not call until Monday.

You should not make an appointment if you or any member of your household has or is displaying symptoms of the Covid-19 virus. You must ensure you follow the government guidance and self isolate for 14 days before making your appointment.

What to expect when you arrive

The Register Office is operating a strict social distancing policy throughout our offices and you will not be able to access the building without an appointment. Your safety as well as the safety of our Registrars’ is very important, and therefore we will ask that you hand sanitize on entering and exiting the building as well as during your appointment.

We will ensure the social distancing measures are followed by asking you to attend on your own if you are a married couple (as mother or father are able to register). If you are not married, you may attend together as this is required to enter father’s details into the register.

We respectfully ask that all our customers do not bring any prams or children into the office. If you do need to bring your baby with you, you must bring a baby carrier and not a pram.

You must arrive promptly at your appointment time. Unfortunately if you do arrive any later we will ask you to make another appointment. This is to ensure we have the minimum customers attending at each appointment time.

We will be operating a strict entrance policy, ensuring only one appointment at a time enters the building. We do ask that you follow the social distancing guidance outside the building and markers are in place for you to stand whilst you wait for access.

Only one person (maximum two) can come to the door to gain access to the building. You will be asked for your name and your appointment time via the intercom. Once this is confirmed you will enter the building and be directed where to go. Please therefore do not come to the Register Office door, until the previous customer(s) have entered and the doorway is clear.

Please be aware there will be no access to toilets or baby changing facilities during this time, to ensure the government guidelines are followed.

We are operating a one-way system for your safety and therefore when you have completed the registration, you will be shown where to exit.

Disabled access

If you require disabled access please do not book your appointment online. You will need to telephone 0161 793 2500. This is so we can book your appointment for you at a suitable and convenient time, allowing you access to the building whilst maintaining your own safety.

Booking information

When you book your appointment you will be sent confirmation of your date and time and what to bring with you to the appointment.

Please see our how to register a birth page for more information and what you will need to provide at your appointment.

British citizenship ceremonies

Following advice from the Home Office and Salford City Council, British citizenship ceremonies have currently been suspended for three months. As soon as we have further Home Office information we will update our web pages.

Applications for certificates

Due to the ongoing Covid-19 pandemic, we are offering a limited service for copy certificates. If you are applying for a certified copy for a recent death or the initial certificate after an inquest has taken place, please call 0161 793 2500. You will be able to order the certificate by telephone and pay with a debit or credit card. The certificate will be posted by first class Royal Mail.

If you require an urgent birth or marriage certificate this will be considered on a case by case basis. Please telephone 0161 793 2500. You may be able to order the certificate by telephone and pay with a debit or credit card. If you do have an urgent request the certificate will be posted by first class Royal Mail.

At this present time we are unable to process any certificate requests for genealogy.

We are constantly reviewing the situation in line with government guidelines and thank you for your understanding during this time.

Appointments at other venues

Appointments at Broughton Hub and Salford Royal Hospital will no longer be available until further notice.

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