Information about council tax support

We appreciate that this is a difficult time for many of our residents and that the coronavirus is having a significant impact on the economy.

Your council tax pays for our essential services that are delivered to all residents in the city, so it is really important that if your circumstances have not changed that you continue to pay what you should, maintain your Direct Debit payments, or payment plan, as detailed on your bill. Thank you for your contribution.

If you have been affected and are struggling to pay your council tax, there is support available. We may be able to change or extend your payment plan, check if you’re entitled to benefits, Council Tax Reduction or other discounts or exemptions. Please see our back on track pages where there are a range of online forms for you to contact us.

From April 2020, the maximum amount of Council Tax Reduction we can award to people of working age was 88% of their council tax bill. However, due to COVID-19, a new hardship fund for working age Council Tax Reduction customers was launched by the government in April 2020. Households that receive Council Tax Reduction will be given a further £150 discount from their 2020/2021 bill. If the Council Tax bill for the year is less than £150 then the bill will be reduced to £0. You do not need to apply for this. If you qualify, it will automatically be credited to your bill. We are in the process of working on applying discounts to qualifying households and these households will get a new bill in due course.

Our website, BetterOff Salford, is an easy way to find out if you’re entitled to benefits and help you apply for them online. At the click of a button, you can also find jobs, childcare, and information on debt or money management.

We are still here to help you but given the demands on our contact centre, we request that where possible you get in touch online. Many thanks.

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