Digital first customer strategy

Our digital first customer strategy

You can find out more about our digital first customer strategy. This sets out how we as a council intend to provide services to our customers.

We know that many people prefer to use digital services, with online banking and shopping getting more and more popular. People are using their smartphones and tablets more and computers less when getting online.

Watch our Head of Customer Services, Steve Fry, on how we are shaping our city to adopt a digital first approach.

We want everyone to have quicker, easier and better access to information and services, a great experience, and excellent customer service whenever you deal with the council.

Take a look at our Customer Strategy Summary or download a copy of the full document below.

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This page was last updated on 20 October 2022

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