Council tax £150 rebate for energy bill

Following the government’s announcement that local authorities will pay households in council tax bands A to D a one-off council tax energy rebate of £150 to help towards the rising costs of energy prices, we’re now implementing this.

Salford was one of the first councils to pay the rebate to over 60,000 council tax Direct Debit payers, which is £9.1m by early May. In the week commencing 23 May, over 50,000 letters went out to non-Direct Debit accounts, and Direct Debit payers we weren’t able to pay directly. These letters have a unique code to claim the payment with three different options to receive it including a voucher for a cash payment. We appreciate your patience whilst we manage over 50,000 applications.

You can only apply for the rebate if you have received a letter from us inviting you to apply. If you have received the letter go to the Salford customer account.

We’re aware that some residents are asking why we are requesting further information such as proof of identification when completing the online form for the energy rebate. Like all local authorities we have to put processes in place which meet government conditions for making the payment to residents. This is to protect us from fraud and ensure only eligible residents receive the rebate.

Some of the reasons we may request ID and/or a bank statement are listed in more detail below. It’s easy to make a mistake when entering information online. If any of the information provided on the application form isn’t quite right, we will need to check this with you and ask for further information. Below are some of the reasons we might ask you for further information:

  • If you have asked for a payment directly to your bank and the name on your bank account doesn’t match the name on our council tax records
  • If the sort code you have provided for your bank isn’t registered with the governments bank account checker
  • If you ask for your payment to be made to your council tax account we will ask you for an item of personal identification to verify that you reside at the address – you will be asked for this whilst you are filling in the application form
  • If you request a payment to your bank, we will use the government’s bank account checker tool to verify that your bank account details have been entered correctly and that the information on your bank account such as your name and address matches with our records. If the governments tool advises that the information does not match or may have been entered incorrectly, we will ask you to provide a copy of your bank statement and an item of personal identification showing your name and the address for which you are applying for the rebate.
  • If there is any other discrepancy with information included in your application, we’ll send you an email requesting further details

If we need to contact you, this may be by email. The email will come from and includes a secure link which you should use to upload the information we have asked you. The information will go straight into your personal application.


Please be careful of scammers. We’re aware that some Salford residents have received a text asking them to click a link to apply for your energy rebate. Do not do this. Delete any texts like this.

Getting help with your application

We are doing everything we can to process these applications and make payments as quickly as possible. For assistance, residents can call into one of our five gateway centres across the city or call 0161 793 2530 which is open 8.30am to 4.30pm, Monday to Friday.

Central government has issued a factsheet to provide answers to the most frequently asked questions by households for the Energy Rebate.

Only one rebate can be paid per household. A household is a group of persons occupying a single dwelling and the household will be invited to apply. The household will then be responsible for ensuring the household as a whole benefits from the rebate.

If you need help, please scroll to the bottom of this page for details of different support available.


Households eligible

Every household that occupies a property which meets all the following criteria on Friday 1 April 2022 will be eligible:

  • It is valued in council tax bands A to D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme
  • It is someone’s sole or main residence
  • The person who is liable to pay the council tax (or would be if the property was not exempt) is not a local authority, a corporate body or other body such as a housing association, the government or governmental body
  • It is a chargeable dwelling
  • It is not a House in Multiple Occupation (HMO) where the landlord is liable to pay the council tax and not the occupants

These households exempt from paying council tax, or who do not have a bill to pay, will still be eligible:

  • It is a dwelling occupied only by qualifying students who would be liable for council tax but have been given a Class N student exemption
  • It is a dwelling occupied only by person(s) under the age of 18 who have been given a Class S exemption from council tax
  • It is a property which is an annex of a main property and is the home of a dependant relative of a person residing in the main property and the person who would be liable has been given a Class W exemption from council tax
  • Households occupied only by persons who are severely mentally impaired and the person who would be liable has been given a Class U exemption from council tax
  • A property that meets all the criteria but has a nil council tax liability as a result of local council tax reduction

Households not eligible

These households are not eligible:

  • Properties with a council tax band E, F, G or H
  • A property that has no permanent resident
  • A property that is a second home
  • A vacant / empty property
  • Properties where the liable party for the council tax bill is a company (corporate body) or other body such as a housing association, the government or a government body
  • Houses in Multiple Occupation (HMOs) where the landlord is liable to pay the council tax and not the occupants
  • Households that moved out before 1 April 2022
  • Households that have moved in after 1 April 2022
  • Properties where the band recorded on the valuation list is reduced to a band A, B, C or D retrospectively to 1 April 2022 following a successful appeal that was concluded after that date

Discretionary support for vulnerable households

The council has been provided with some funding for a discretionary energy rebate scheme. We are in the process of designing a scheme with the aim of supporting the most vulnerable households in the city that are either not eligible for the Energy Rebate scheme or who may need additional support, in line with government guidance. More information on this scheme will be provided when it has been approved.

How will payments be made?

Households paying by Direct Debit

Eligible households paying their council tax by Direct Debit will receive their payment first directly into the bank account used to pay the council tax bill. Only households that have a Direct Debit payment due in April 2022 for their 2022/2023 council tax bill will be paid this way and the Energy Rebate payment will only be made once the April 2022 council tax instalment payment has been fully paid. Households that sign up to pay by Direct Debit but do not have a payment due in April 2022 will be invited to apply for the Energy Rebate by letter.

All other eligible households

The options below are for the following households:

  • Those that do not currently pay their council tax by Direct Debit
  • Those that have signed up to Direct Debit but who do not have a payment due for their council tax in April 2022
  • Those where the Direct Debit is being paid from a bank account not in the name of the person(s) liable for the council tax bill

Letters will be sent to these eligible households in May 2022 inviting them to apply for the Energy Rebate.

Invitation letters will be sent to the address in Salford that the council tax is in respect of and will contain a unique code for the household to use to apply. The code can only be used once and the household must have their council tax account reference to hand to apply.

Applications are via an online form and the letter will explain how to access the application form.

Residents can choose how they would like to receive their payment which can be by BACS, into a council tax account or by voucher to redeem at a post office.

We have plans in place to ensure no one misses out on this payment.

As we are expecting to send invitation letters to around 50,000 households in the city. It may take up to a month for the rebate payment to be made once we receive a completed application. Please bear with us. All eligible households will receive their Energy Rebate by 30 September 2022.

Households that do not pay council tax

Eligible households that don’t pay council tax because they are on a low income, or because their bill is subject to exemption classes N, S, U and W, will also be invited by letter to apply for the rebate via an online form. Households will not be able to apply without this letter.

These households are only eligible if the council tax bill is payable by the person(s) who live there if there were a balance to pay or the property was not exempt. If the bill or exemption notice is in the landlord’s name, then the household won’t be eligible.

Need to register for council tax or tell us you have moved?

If you have recently moved into, out of or within Salford but haven’t told us yet, let us know via our change of address form.

Other help and support

For those who don’t have access to digital connections, support will be available through our Gateway Centres and information about that will be in the invitation letter.

If you are struggling to pay your council tax, there is support available. We may be able to change or extend your payment plan, check if you’re entitled to benefits, council tax Reduction or other discounts or exemptions. Please see our back on track pages where there are a range of online forms for you to contact us.

You can also speak to a member of the Customer Service team who can provide support on council tax, business rates and benefits or can put you in touch with a wide range of services that can help you such as housing and health and wellbeing. To talk to someone, just drop into your local gateway centre which are open Monday to Thursday 8am to 10pm, Friday 8am to 6.30pm and Saturdays 9am to 1pm.

You can also attend a BetterOff coffee and chat session which take place in the Gateways. Visit our BetterOff pages to find out more about this service which includes an option to book a one-to-one video call as well as a link to our BetterOff Salford website. This is an easy way to find out if you’re entitled to benefits and help you apply for them online. At the click of a button, you can also find jobs, childcare, and information on debt or money management.

Downloadable documents

If you are unable to view documents of these types, our downloads page provides links to viewing software.

This page was last updated on 13 June 2022

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