Learning disability supported living contract renewal

Over the next few months we will be choosing new supported living providers.

Your involvement is invaluable so thank you for your interest.

Over the last year, family members of tenants agreed that two of the most important issues were:

  • Support provider staff must read and adhere to plans (support plans, risk assessments, person centred plans, HAPs etc.)
  • Family members want to be included in decisions about their loved one’s lives

The timetable

Early November
We will publish the new service specification and support providers will express an interest in providing the service. They will give us an indication of their experience.

We will shortlist some of the support providers, based on their experience. The shortlisted providers will tell us how they propose to deliver the service and what they will charge us for doing so.

Mid to late January
You will attend two training sessions (on 22 and 29 January) to agree ‘what good looks like’.

Early February
As part of the evaluation, we will interview the shortlisted providers. The interview will include a short presentation. We will ask the support providers to answer a question, which is based on the priorities above.

Your scores will be fed into the decision making process, with a decision agreed during March/April 2019.

Your commitment

You will need to be able to attend four sessions on the following dates:

  • 22 January 10am to 12 noon: what is procurement? What is your role?
  • 29 January 10am to 2pm: What does good look like? How will you score the presentations?
  • mid to late February 10.30am to 3pm *: Watching the presentations and scoring them

* The date of the video presentations may change, due to circumstances beyond our control, for example bad weather delaying when the interviews take place. We will, of course, keep you informed as early as possible of any changes.

You may already have had experience (good or bad) of some of the service providers. We have to make as objective a decision as possible, so it’s important that you feel able to put your personal views to one side during this process. You are contributing to a decision that will affect many people and you should not see it as an opportunity to change your loved one’s support provider.

The process

We want you to be involved in the procurement process because it helps us to get the best result for the most tenants. You have a unique insight into what a good service can be.

Public procurement is a regulated process and we have a legal duty to ensure that we uphold the principles of:

  • Equality
  • Non-discrimination
  • Proportionality
  • Transparency

It means that we have to make sure that there is a “level playing field” for the support providers and that the decisions we make are as fair as possible. If a service provider does not win any business from us, we must be able to show them there were good, objective reasons why we did not choose them

So, we have designed a process that involves you and reduces the risk of unfairness and bias:

  • Each provider will be asked the same question.
  • You will score each presentation against what you have already decided good looks like.
  • You must score each presentation on its own merit.
  • You can’t compare presentations against each other.

Once you have watched and scored all the videos presentations, you will agree with the other carers a final score for each presentation. This information will be given to the evaluation panel who will include the scores in their decision making. The panel will score many other factors too: testing the ethos of the organisations, testing their understanding of the role they will be expected to play in supporting people to live as good a life as possible and testing how much their services cost.

Further information about procurement rules

  • You must not have any financial (or other) interests in any of the organisations that are bidding for the work. We will ask you to sign a conflict of interest declaration.
  • You must not discuss this process or disclose the details of the question with any of the providers or anyone connected to them.
  • You must not discuss ”what will good look like” with any of the providers or anyone connected to them.

This will undermine the fair process.

Further, detailed information about public procurement is available at https://www.gov.uk/guidance/public-sector-procurement-policy

If you would like to be involved or would like more information, before deciding, contact Elaine Billings, Learning Disability Carers Social Worker on 0161 793 2401.

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