Service availability

We have set our website service standard at 99% availability.

Whilst we intend that this service should be available 24 hours a day, seven days a week, it is possible that on occasion it may be unavailable for very short time periods to permit maintenance or other development activity to take place.

If for any reason we have to interrupt the service for longer periods than we would normally expect, we will endeavour to publish in advance details of such activity on the home page.

Actual performance data for recent months is available:

Period Availability Standard met?
July 2018 99.99% Yes
June 2018 97.06% No
May 2018 99.98% Yes
April 2018 100% Yes
March 2018 99.88% Yes
February 2018 99.85% Yes
January 2018 99.54% Yes
December 2017 99.63% Yes

Our web server availability is independently monitored for us by ipPatrol.

What exactly is being monitored?

ipPatrol check the availability and response time of our servers as well as any status codes returned. Their servers talk to ours at protocol level and check that they are functioning correctly.