Housing Support Link, for people moving away from support services

Floating support

A floating support service is one that provides support to people in their own home or tenancy, or to people who are looking to move into their own tenancy in the very near future. The services are cross-tenure which means it doesn't matter if you are renting or buying a property.

After identifying that people moving from temporary accommodation to independent living didn't always get the support they need, we reviewed floating support in Salford. Following the review, all referrals for floating support should be made through a single point of contact called the Housing Support Link.

People who are referred, or who refer themselves, will be considered for Salford's Supported Tenancies Service. If support cannot be offered to the client by this service, then Supported Tenancies will refer the client, with their permission, to alternative agencies such as Citizen's Advice Bureaux, Welfare Rights and Drug and Alcohol Services.

Who qualifies for support?

Clients can apply for support if they are moving away from support services, having difficulty coping with their tenancy or are moving out of supported accommodation.

We currently provide support to the following client groups. However, the intention of the Housing Support Link is to identify needs in Salford by accepting referrals for different client groups and ensuring that the services we provide in the future meet the needs of these groups. Current client groups include:

  • Young people (aged 16 or 17)
  • Young people leaving care
  • Homeless families or families at risk of becoming homeless
  • People with drug or alcohol misuse issues
  • People with diagnosed mental health problems
  • People with HIV or AIDS
  • Offenders or people at risk of offending
  • Women at risk of domestic abuse
  • Refugees
  • Offenders
  • Teenage parents
  • LGBT (lesbian, gay, bisexual or trans young people aged under 25)
  • Single homeless people with support needs

Some of the needs we cater for include:

  • Offending
  • Drug misuse issues
  • Alcohol misuse issues
  • Mental health issues
  • Physical health issues
  • Disability or specific needs
  • Maximising income
  • Help obtaining accommodation if you live in supported accommodation
  • Developing confidence and greater choice, control or involvement
  • Better managing self harm
  • Support to maintain accommodation
  • Threat of eviction
  • Suffering domestic abuse (or at risk of)
  • Avoiding harm to others
  • Suffering harassment
  • Suffering or causing anti-social behaviour

Referrals can be made by professionals and agencies or as a self referral, which will require an interview.

Accessing the service

The fastest way to access a floating support service is for an agency, social worker, health professional or probation officer you are working with to email a completed referral form to the service.

If you don't have anyone to submit the form on your behalf, you should complete a self referral form and email this to the service. We will contact you to make an appointment.

All completed forms should be submitted to housingsupportlink@salford.gov.uk.

What happens next?

Referrals from professionals will be processed and sent directly to the most appropriate floating support service for an assessment. The applicant may be placed on a waiting list or provided with support relevant to their needs. If the support provider decides the needs of the client are not sufficiently high enough for them to provide a service they will be signposted to a more suitable service where this is possible.

Once a completed self referral application form has been received, the applicant will be contacted by an officer from Housing Support Link and an appointment will be offered.

If no appointments are available within five days, the applicant will be invited to attend at a Gateway centre. The applicant will then be referred to the most appropriate floating support service for an assessment. They may be then placed on a waiting list or provided with support relevant to their needs. If the support provider decides the needs of the client are not sufficiently high enough for them to provide a service they will be signposted to a more suitable service where this is possible.

Applicants will have a choice of the service they are referred to, as does any referral agency, however at times of high demand, or if there is a more suitable service available to meet the needs of the service user, an alternative service provider may be offered.

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