For licensees to report an incident

Please complete the form on this page if you are a driver, vehicle owner or operator and wish to report an incident.

Who is this form for?

This form is only to be used by Hackney and Private Hire licensees (drivers, vehicle owners, operators), licensed by Salford City Council.

What is the form for?

Salford City Council Licensing Authority are mindful that on occasions our licensees experience unacceptable behaviour from passengers or members of the public, such as:

  • Verbal abuse, including racial or hate related abuse
  • Physical violence
  • Theft, non-payment of journey or damage to vehicle

We would like licensees that experience this type of unacceptable behaviour to inform the Licensing Authority so that we are aware of the issues being faced by our licensees and so that we can identify any trends.  We would encourage incidents to be reported in a timely manner.

This reporting form is not a substitute to a licensee reporting a crime to the police where a crime has been committed.

What happens next?

Once you have submitted details of an incident, this report will be reviewed by a member of the licensing team.  We may not be able to respond to each individual report and on occasions we may not need to contact you for further information, but please be assured that where trends are identified or serious incidents occur we will seek to support our licensees where possible, liaising with partners as appropriate, such as:

  • Hackney and Private Hire trade representatives
  • Internal partners: CCTV service, Equalities team, Neighbourhood Managers, Anti-social behaviour team, and;
  • Greater Manchester Police

Report an incident

Rate this page